Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01252870 100 522d — 601d Needs Action Holding On Hold MOPEC Repair Healthcare Provider P3 —
WO-01253645 100 521d — 599d Needs Action Holding On Hold ZONO SANITECH Repair Healthcare Provider P3 Parts Shipping —
WO-01254267 100 583d 246d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254302 100 583d 246d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254307 100 583d 246d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254309 100 583d 246d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254310 100 583d 246d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254316 100 583d 246d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254325 100 583d 246d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254329 100 583d 246d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254331 100 583d 246d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254334 100 583d 246d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254337 100 583d 246d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254338 100 583d 246d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254339 100 583d 246d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254340 100 583d 246d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254345 100 583d 246d 597d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254631 100 291d 242d 594d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC Parts Backorder —
WO-01254863 100 583d 244d 593d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254880 100 583d 244d 593d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254882 100 583d 244d 593d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01254883 100 583d 244d 593d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255130 100 583d 243d 592d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255133 100 583d 243d 592d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255136 100 583d 243d 592d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255137 100 583d 243d 592d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255139 100 583d 243d 592d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255169 100 583d 243d 592d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255173 100 583d 243d 592d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255175 100 583d 243d 592d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255177 100 583d 243d 592d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255179 100 583d 243d 592d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255184 100 583d 243d 592d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255185 100 583d 243d 592d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01255855 100 545d — 590d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255856 100 545d — 590d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255857 100 545d — 590d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255859 100 545d — 590d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255861 100 545d — 590d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255862 100 545d — 590d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255863 100 545d — 590d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255864 100 545d — 590d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255866 100 545d — 590d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255869 100 545d — 590d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255872 100 545d — 590d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255877 100 545d — 590d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255879 100 545d — 590d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255881 100 545d — 590d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255882 100 545d — 590d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —
WO-01255885 100 545d — 590d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Backorder —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 275d