Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01246091 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246094 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246095 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246096 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246598 100 361d 191d 622d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246605 100 294d 191d 622d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246606 100 312d 191d 622d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246607 100 261d 191d 622d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246608 100 271d 191d 622d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246610 100 480d 191d 622d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01246619 100 294d 191d 622d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246621 100 294d 191d 622d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246624 100 282d 191d 622d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246640 100 261d 191d 622d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246648 100 361d 191d 622d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246649 100 261d 191d 622d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01247610 100 583d 263d 620d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01247611 100 583d 263d 620d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01247940 100 583d 262d 619d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01247941 100 583d 261d 619d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01248620 100 521d — 615d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01248622 100 521d — 615d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01248624 100 521d — 615d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01248626 100 521d — 615d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01248628 100 521d — 615d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01248713 100 583d 260d 615d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01248714 100 583d 260d 615d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01249109 100 261d 122d 614d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01249557 100 583d 258d 614d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01250190 100 583d 256d 612d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01250336 100 583d 256d 611d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01251511 100 583d 252d 606d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01251821 100 480d — 604d Needs Action Holding On Hold AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01251822 100 480d — 604d Needs Action Holding On Hold AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01251906 100 583d 251d 604d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01251907 100 583d 250d 604d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01251945 100 583d 251d 604d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252718 100 311d 250d 601d Needs Action Coordinators Assigned TEXAS MEDICAL SCREENING Monthly Annuity Kiosk P4 —
WO-01252762 100 583d 250d 601d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252775 100 583d 250d 601d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252779 100 583d 250d 601d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252781 100 583d 250d 601d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252785 100 583d 250d 601d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252786 100 583d 250d 601d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252795 100 583d 250d 601d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252814 100 583d 250d 601d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252822 100 583d 250d 601d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252826 100 583d 250d 601d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252828 100 583d 250d 601d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252847 100 583d 250d 601d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 275d