Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01263314 100 295d 221d 566d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01263369 100 488d 195d 565d Needs Action Coordinators Assigned Direct Fairways Support Kiosk PSM —
WO-01263405 100 559d 224d 565d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01263423 100 521d 224d 565d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01263611 100 556d 223d 565d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01263946 100 556d 222d 564d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01264103 100 387d 221d 563d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01265406 100 556d 220d 559d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01265414 100 556d 220d 559d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01265416 100 556d 220d 559d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01265425 100 556d 220d 559d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01265429 100 556d 220d 559d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01266145 100 256d 0d 559d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01266450 100 556d 218d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01266630 100 552d 218d 557d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01266789 100 556d 217d 556d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01266790 100 556d 217d 556d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01266856 100 464d 191d 556d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01267049 100 255d 79d 555d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Repair Bed Services P5 —
WO-01267515 100 278d 191d 551d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01267517 100 278d 191d 551d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01267519 100 278d 191d 551d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01267639 100 262d 211d 551d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01267649 100 261d 25d 551d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01267658 100 527d 214d 551d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267806 100 527d 213d 550d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267808 100 527d 213d 550d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267810 100 527d 213d 550d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267827 100 527d 213d 550d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267828 100 527d 214d 550d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267904 100 527d 213d 550d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01268169 100 278d 26d 549d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268170 100 256d 0d 549d Needs Action Billing Ready to Bill Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM Customer Schedule —
WO-01268174 100 275d 24d 549d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268176 100 275d 24d 549d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268177 100 275d 24d 549d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268178 100 275d 24d 549d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268181 100 275d 24d 549d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268182 100 275d 24d 549d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268183 100 275d 24d 549d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268186 100 275d 24d 549d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268190 100 275d 24d 549d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268610 100 270d 191d 545d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01268630 100 527d 210d 545d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01268659 100 271d 18d 545d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268660 100 271d 18d 545d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268661 100 271d 18d 545d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268662 100 271d 18d 545d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268667 100 269d 189d 545d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268668 100 269d 189d 545d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 275d