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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01243602 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243603 100 278d 136d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243604 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243605 100 253d 0d 633d Needs Action Field Work Incomplete PHILIPS HEALTHCARE FCO FCO PC Technical Complex —
WO-01243607 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243610 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243611 100 278d 21d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243612 100 278d 21d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243613 100 278d 21d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243614 100 278d 21d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243618 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243619 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243620 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244259 100 262d 17d 629d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01244306 100 583d 270d 629d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01244651 100 583d 269d 628d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01244756 100 261d 191d 628d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244758 100 261d 191d 628d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244773 100 290d 259d 628d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244780 100 283d 191d 628d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244789 100 283d 197d 628d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244800 100 261d 107d 628d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244803 100 270d 114d 628d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244809 100 264d 191d 628d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244816 100 283d 122d 628d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244841 100 276d 191d 628d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244858 100 270d 58d 628d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244867 100 261d 269d 628d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244875 100 271d 208d 628d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244910 100 264d 191d 628d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244913 100 261d 191d 628d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01244926 100 267d 235d 628d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01244930 100 258d 9d 628d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01245745 100 583d 267d 626d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246032 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246041 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246042 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246043 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246044 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246046 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246053 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246055 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246057 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246061 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246065 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246073 100 313d 156d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01246082 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246083 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246088 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246089 100 583d 266d 625d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 275d