Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
248d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 205d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 206d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 194d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 185d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 179d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 181d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01289404 100 221d — 403d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289405 100 221d — 403d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289406 100 221d — 403d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289407 100 221d — 403d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289408 100 221d — 403d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289409 100 221d — 403d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289410 100 221d — 403d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289411 100 221d — 403d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289483 100 347d — 403d Needs Action Holding On Hold GE HEALTHCARE Preventive Maintenance — PSM —
WO-01295723 100 373d — 375d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01295732 100 373d — 375d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01295735 100 373d — 375d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01295740 100 193d — 375d Needs Action Dispatch Entered GE Healthcare FMI Installation — PC —
WO-01295741 100 200d — 375d Needs Action Holding Ready for Release GE Healthcare FMI Installation — PC —
WO-01295752 100 373d — 375d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01296217 100 289d — 373d Needs Action Holding On Hold Oak Street Health SWAPOUT — PC —
WO-01296482 100 347d — 373d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01296563 100 347d — 373d Needs Action Dispatch L2 Screening MIDMARK Installation — PC —
WO-01296595 100 347d — 373d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01296596 100 347d — 373d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01296607 100 358d — 372d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation — PC —
WO-01296645 100 347d — 372d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01296646 100 347d — 372d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01296647 100 347d — 372d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01297113 100 347d — 368d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01297116 100 347d — 368d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01300711 100 332d — 347d Needs Action Coordinators Assigned LORETTO Depot - Syracuse — PSM —
WO-01300729 100 332d — 347d Needs Action Coordinators Assigned LORETTO Depot - Syracuse — PSM —
WO-01300759 100 332d — 346d Needs Action Coordinators Assigned LORETTO Depot - Syracuse — PSM —
WO-01300910 100 332d — 346d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01300913 100 332d — 346d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301120 100 332d — 345d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301125 100 332d — 345d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301127 100 332d — 345d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301128 100 332d — 345d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301130 100 332d — 345d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301162 100 317d — 345d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301163 100 332d — 345d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301164 100 332d — 345d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301404 100 255d — 345d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301435 100 291d — 345d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301436 100 271d — 345d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301437 100 271d — 345d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301444 100 291d — 345d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301446 100 291d — 345d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301449 100 255d — 345d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301453 100 255d — 345d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301457 100 255d — 345d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301461 100 255d — 345d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301462 100 255d — 345d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 346d
2 GE Healthcare FMI 2,737 2,737 196d
3 HIGI LLC 1,207 1,207 216d
4 GCX Medical 825 825 196d
5 CVS 515 515 242d
6 GE HEALTHCARE 489 489 214d
7 Oak Street Health 243 243 193d
8 MIDMARK 187 187 183d
9 AGILENT TECHNOLOGIES (ASP) 173 173 197d
10 AGILENT TECHNOLOGIES (VPD) 153 153 210d
11 TEXAS MEDICAL SCREENING 144 144 187d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 340d
13 Conviva Care Solutions (Humana) 99 99 190d
14 Modern Animal Hospital 63 63 189d
15 HCA Urgent Care 62 62 203d