Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
317d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 274d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 275d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 262d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 253d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 247d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 250d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01289404 100 290d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289405 100 290d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289406 100 290d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289407 100 290d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289408 100 290d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289409 100 290d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289410 100 290d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289411 100 290d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289483 100 415d — 471d Needs Action Holding On Hold GE HEALTHCARE Preventive Maintenance — PSM —
WO-01295723 100 442d — 444d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01295732 100 442d — 444d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01295735 100 442d — 444d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01295740 100 261d — 444d Needs Action Dispatch Entered GE Healthcare FMI Installation — PC —
WO-01295741 100 269d — 444d Needs Action Holding Ready for Release GE Healthcare FMI Installation — PC —
WO-01295752 100 442d — 444d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01296217 100 358d — 442d Needs Action Holding On Hold Oak Street Health SWAPOUT — PC —
WO-01296482 100 415d — 441d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01296563 100 415d — 441d Needs Action Dispatch L2 Screening MIDMARK Installation — PC —
WO-01296595 100 415d — 441d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01296596 100 415d — 441d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01296607 100 426d — 441d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation — PC —
WO-01296645 100 415d — 441d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01296646 100 415d — 441d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01296647 100 415d — 441d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01297113 100 415d — 437d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01297116 100 415d — 437d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01300711 100 400d — 415d Needs Action Coordinators Assigned LORETTO Depot - Syracuse — PSM —
WO-01300729 100 400d — 415d Needs Action Coordinators Assigned LORETTO Depot - Syracuse — PSM —
WO-01300759 100 400d — 415d Needs Action Coordinators Assigned LORETTO Depot - Syracuse — PSM —
WO-01300910 100 400d — 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01300913 100 400d — 415d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301120 100 400d — 414d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301125 100 400d — 414d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301127 100 400d — 414d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301128 100 400d — 414d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301130 100 400d — 414d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301162 100 385d — 414d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301163 100 400d — 414d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301164 100 400d — 414d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01301404 100 323d — 413d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301435 100 359d — 413d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301436 100 339d — 413d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301437 100 339d — 413d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301444 100 359d — 413d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301446 100 359d — 413d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301449 100 323d — 413d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301453 100 323d — 413d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301457 100 323d — 413d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301461 100 323d — 413d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —
WO-01301462 100 323d — 413d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO — PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 415d
2 GE Healthcare FMI 2,737 2,737 264d
3 HIGI LLC 1,207 1,207 284d
4 GCX Medical 825 825 264d
5 CVS 515 515 310d
6 GE HEALTHCARE 489 489 282d
7 Oak Street Health 243 243 261d
8 MIDMARK 187 187 252d
9 AGILENT TECHNOLOGIES (ASP) 173 173 265d
10 AGILENT TECHNOLOGIES (VPD) 153 153 279d
11 TEXAS MEDICAL SCREENING 144 144 256d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 408d
13 Conviva Care Solutions (Humana) 99 99 259d
14 Modern Animal Hospital 63 63 257d
15 HCA Urgent Care 62 62 272d