Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
248d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 205d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 205d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 184d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 180d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01161571 100 738d — 830d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01161575 100 738d — 830d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01161651 100 738d — 830d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01162090 100 738d — 829d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01169705 100 738d — 802d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01171080 100 738d — 798d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01171293 100 738d — 795d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01177917 100 738d — 774d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01178219 100 738d — 773d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01178220 100 738d — 773d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01178553 100 738d — 772d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01178554 100 738d — 772d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01178556 100 738d — 772d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01178561 100 738d — 772d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01178578 100 738d — 772d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01178579 100 738d — 772d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01179490 100 738d — 766d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01179494 100 738d — 766d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01179496 100 738d — 766d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01179498 100 738d — 766d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01179501 100 738d — 766d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01179509 100 738d — 766d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01179510 100 738d — 766d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01179511 100 738d — 766d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01186554 100 738d — 743d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01186599 100 738d — 743d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01186600 100 738d — 743d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01186607 100 738d — 743d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01186965 100 738d — 742d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188040 100 731d — 739d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188045 100 731d — 739d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188049 100 731d — 739d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188053 100 731d — 739d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188055 100 731d — 739d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188059 100 731d — 739d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188315 100 696d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188316 100 725d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188319 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188320 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188322 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188326 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188339 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188341 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188342 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188344 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188347 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188349 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188350 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188352 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188353 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 346d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 182d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 187d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 189d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 202d