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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01319067 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319068 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319069 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319070 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319071 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319072 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319073 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319074 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319075 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319076 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319077 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319078 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319079 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319080 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319081 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319082 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319083 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319084 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319085 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319086 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319087 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319088 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319089 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319090 100 265d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319091 100 269d 54d 326d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01324226 100 264d 0d 322d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Parts Shipping Yes
WO-01324228 100 251d 1d 322d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01324229 100 252d 53d 322d Needs Action Materials Awaiting Parts Wyoming Medical Center Part Order EMS PSM Yes
WO-01324231 100 279d 0d 322d Needs Action Billing Ready to Bill HIGI LLC Parts Sale Kiosk PC Yes
WO-01324252 100 250d 0d 322d Needs Action Coordinators Scheduled Centurion of Georgia Inspection Healthcare Provider PSM —
WO-01324274 100 290d 29d 322d Needs Action Coordinators Scheduled Women’s Internal Medicine, Inc East Greenwich RI Inspection Healthcare Provider PSM Yes
WO-01324296 100 258d 18d 322d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01324302 100 256d 0d 322d Needs Action Billing Ready to Bill RETINA VITREOUS Inspection Healthcare Provider PSM Billing —
WO-01324308 100 252d 0d 322d Needs Action Billing Billing Review Crossover Health Management Services Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01324311 100 285d 53d 322d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01324315 100 285d 53d 322d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01324318 100 322d 53d 322d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01324321 100 280d 0d 322d Needs Action Billing Ready to Bill HIGI LLC Installation Kiosk PC Yes
WO-01324322 100 270d 0d 322d Needs Action Billing Billing Review HIGI LLC Installation Kiosk PC Yes
WO-01324323 100 250d — 322d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01324334 100 262d 0d 322d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01324346 100 262d 0d 322d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01324355 100 257d 0d 322d Needs Action Billing Ready to Bill RALSTON VETERINARY CLINIC Repair Animal Health P3 Yes
WO-01324368 100 259d 0d 322d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01324378 100 322d 53d 322d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —
WO-01324382 100 251d 2d 322d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01324446 100 284d 52d 321d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01324463 100 291d 29d 321d Needs Action Holding On Hold Ellis Pain Center Depot Healthcare Provider PSM Parts Shipping Yes
WO-01324464 100 315d 48d 321d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01324466 100 315d 48d 321d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 276d