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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 187d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01324467 100 248d 47d 254d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01324476 100 192d 0d 254d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC Parts Shipping —
WO-01324479 100 192d 0d 254d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC Weather —
WO-01324480 100 212d 26d 254d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01324483 100 212d 52d 254d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01324485 100 192d 0d 254d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC Weather —
WO-01324486 100 205d 17d 254d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01324490 100 192d 0d 254d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC Weather —
WO-01324499 100 189d 5d 254d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01324504 100 183d 50d 254d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01324511 100 212d 50d 254d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01324518 100 206d 52d 254d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01324529 100 189d 48d 254d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01324549 100 192d 50d 254d Needs Action Coordinators Assigned The Plastic Surgery Center of Brentwood Inspection Healthcare Provider PSM —
WO-01324552 100 233d 37d 254d Needs Action Holding On Hold PHILIPS HEALTHCARE Repair FCO PC —
WO-01324554 100 226d 51d 254d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01324560 100 189d 3d 254d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01324563 100 184d 2d 254d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Preventive Maintenance Lab/Power PSM Parts Wrong —
WO-01324565 100 184d 2d 254d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Preventive Maintenance Lab/Power PSM Parts Wrong —
WO-01324571 100 246d 46d 254d Needs Action Coordinators Scheduled Brown Surgical Associates (Formally University Surgical Associates ) Inspection Healthcare Provider PSM —
WO-01324574 100 199d 39d 254d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01324586 100 190d 51d 254d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01324587 100 191d 21d 254d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01324601 100 197d 26d 254d Needs Action Coordinators Reschedule GE Healthcare FMI FCO FCO PC —
WO-01324606 100 197d 26d 254d Needs Action Coordinators Reschedule GE Healthcare FMI FCO FCO PC —
WO-01324611 100 197d 26d 254d Needs Action Coordinators Reschedule GE Healthcare FMI FCO FCO PC —
WO-01324630 100 184d 0d 254d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Repair Lab/Power PC Technical Complex —
WO-01324727 100 193d 0d 253d Needs Action Billing Ready to Bill Placer County SPCA Installation Animal Health PSM —
WO-01324731 100 197d 11d 253d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01324737 100 184d 47d 253d Needs Action Coordinators Assigned CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01324742 100 206d 18d 253d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01324743 100 246d 46d 253d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01324745 100 185d 43d 253d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01324750 100 194d 0d 253d Needs Action Billing Ready to Bill Oak Street Health Inspection Healthcare Provider PSM —
WO-01324753 100 190d 30d 253d Needs Action Materials Awaiting Parts CareATC Virtual Tech - Drop Shipment Healthcare Provider PC Parts Shipping Yes
WO-01324755 100 225d 31d 253d Needs Action Holding On Hold Dr. Padma Ram Medical Services Inspection Healthcare Provider PSM —
WO-01324759 100 185d 4d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324761 100 185d 4d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324763 100 185d 4d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324765 100 185d 4d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324766 100 185d 4d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324769 100 185d 4d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324771 100 185d 4d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324772 100 185d 4d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324774 100 185d 4d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324775 100 185d 4d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324776 100 196d 50d 253d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01324777 100 185d 4d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324778 100 185d 4d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324779 100 189d 4d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 202d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 189d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 216d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 196d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 209d