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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01324467 100 315d 47d 321d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01324476 100 259d 0d 321d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC Parts Shipping —
WO-01324479 100 259d 0d 321d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC Weather —
WO-01324480 100 279d 26d 321d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01324483 100 279d 52d 321d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01324485 100 259d 0d 321d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC Weather —
WO-01324486 100 272d 17d 321d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01324490 100 259d 0d 321d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC Weather —
WO-01324499 100 256d 5d 321d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01324504 100 250d 50d 321d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01324511 100 279d 50d 321d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01324518 100 273d 52d 321d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01324529 100 256d 48d 321d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01324549 100 259d 50d 321d Needs Action Coordinators Assigned The Plastic Surgery Center of Brentwood Inspection Healthcare Provider PSM —
WO-01324552 100 300d 37d 321d Needs Action Holding On Hold PHILIPS HEALTHCARE Repair FCO PC —
WO-01324554 100 293d 51d 321d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01324560 100 256d 3d 321d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01324563 100 251d 2d 321d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Preventive Maintenance Lab/Power PSM Parts Wrong —
WO-01324565 100 251d 2d 321d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (CROSSLAB) Preventive Maintenance Lab/Power PSM Parts Wrong —
WO-01324571 100 313d 46d 321d Needs Action Coordinators Scheduled Brown Surgical Associates (Formally University Surgical Associates ) Inspection Healthcare Provider PSM —
WO-01324574 100 266d 39d 321d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01324586 100 257d 51d 321d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01324587 100 258d 21d 321d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01324601 100 264d 26d 321d Needs Action Coordinators Reschedule GE Healthcare FMI FCO FCO PC —
WO-01324606 100 264d 26d 321d Needs Action Coordinators Reschedule GE Healthcare FMI FCO FCO PC —
WO-01324611 100 264d 26d 321d Needs Action Coordinators Reschedule GE Healthcare FMI FCO FCO PC —
WO-01324630 100 251d 0d 321d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Repair Lab/Power PC Technical Complex —
WO-01324727 100 260d 0d 320d Needs Action Billing Ready to Bill Placer County SPCA Installation Animal Health PSM —
WO-01324731 100 264d 11d 320d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01324737 100 251d 47d 320d Needs Action Coordinators Assigned CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01324742 100 273d 18d 320d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01324743 100 313d 46d 320d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01324745 100 252d 43d 320d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01324750 100 261d 0d 320d Needs Action Billing Ready to Bill Oak Street Health Inspection Healthcare Provider PSM —
WO-01324753 100 257d 30d 320d Needs Action Materials Awaiting Parts CareATC Virtual Tech - Drop Shipment Healthcare Provider PC Parts Shipping Yes
WO-01324755 100 292d 31d 320d Needs Action Holding On Hold Dr. Padma Ram Medical Services Inspection Healthcare Provider PSM —
WO-01324759 100 252d 4d 320d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324761 100 252d 4d 320d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324763 100 252d 4d 320d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324765 100 252d 4d 320d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324766 100 252d 4d 320d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324769 100 252d 4d 320d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324771 100 252d 4d 320d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324772 100 252d 4d 320d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324774 100 252d 4d 320d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324775 100 252d 4d 320d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324776 100 263d 50d 320d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01324777 100 252d 4d 320d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324778 100 252d 4d 320d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324779 100 256d 4d 320d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 276d