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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 187d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01319065 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319066 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319067 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319068 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319069 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319070 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319071 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319072 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319073 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319074 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319075 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319076 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319077 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319078 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319079 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319080 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319081 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319082 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319083 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319084 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319085 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319086 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319087 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319088 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319089 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319090 100 198d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01319091 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01324226 100 197d 0d 255d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Parts Shipping Yes
WO-01324228 100 184d 1d 255d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01324229 100 185d 53d 255d Needs Action Materials Awaiting Parts Wyoming Medical Center Part Order EMS PSM Yes
WO-01324231 100 212d 0d 255d Needs Action Billing Ready to Bill HIGI LLC Parts Sale Kiosk PC Yes
WO-01324252 100 183d 0d 255d Needs Action Coordinators Scheduled Centurion of Georgia Inspection Healthcare Provider PSM —
WO-01324274 100 223d 29d 255d Needs Action Coordinators Scheduled Women’s Internal Medicine, Inc East Greenwich RI Inspection Healthcare Provider PSM Yes
WO-01324296 100 191d 18d 255d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01324302 100 189d 0d 255d Needs Action Billing Ready to Bill RETINA VITREOUS Inspection Healthcare Provider PSM Billing —
WO-01324308 100 185d 0d 255d Needs Action Billing Billing Review Crossover Health Management Services Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01324311 100 218d 53d 255d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01324315 100 218d 53d 255d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01324318 100 255d 53d 255d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01324321 100 213d 0d 255d Needs Action Billing Ready to Bill HIGI LLC Installation Kiosk PC Yes
WO-01324322 100 203d 0d 255d Needs Action Billing Billing Review HIGI LLC Installation Kiosk PC Yes
WO-01324323 100 183d — 255d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01324334 100 195d 0d 255d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01324346 100 195d 0d 255d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01324355 100 190d 0d 255d Needs Action Billing Ready to Bill RALSTON VETERINARY CLINIC Repair Animal Health P3 Yes
WO-01324368 100 192d 0d 255d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01324378 100 255d 53d 255d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —
WO-01324382 100 184d 2d 255d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01324446 100 217d 52d 254d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01324463 100 224d 29d 254d Needs Action Holding On Hold Ellis Pain Center Depot Healthcare Provider PSM Parts Shipping Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 202d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 189d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 216d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 196d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 209d