Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
318d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 275d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 276d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 263d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 254d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 248d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 251d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01330591 100 261d — 290d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330592 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330593 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330595 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330596 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330597 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330598 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330599 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330600 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330601 100 266d — 290d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330602 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330603 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330604 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330605 100 266d — 290d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330606 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330607 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330608 100 274d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330609 100 266d — 290d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330610 100 261d — 290d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330611 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330612 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330613 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330614 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330615 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330617 100 276d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330619 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330620 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330621 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330622 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330624 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330625 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330626 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330627 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330628 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330629 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330630 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330631 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330632 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330633 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330634 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330635 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330636 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330637 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330638 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330639 100 276d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330640 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330641 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330642 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330643 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330644 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 416d
2 GE Healthcare FMI 2,737 2,737 265d
3 HIGI LLC 1,207 1,207 285d
4 GCX Medical 825 825 265d
5 CVS 515 515 311d
6 GE HEALTHCARE 489 489 283d
7 Oak Street Health 243 243 262d
8 MIDMARK 187 187 253d
9 AGILENT TECHNOLOGIES (ASP) 173 173 266d
10 AGILENT TECHNOLOGIES (VPD) 153 153 279d
11 TEXAS MEDICAL SCREENING 144 144 257d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 409d
13 Conviva Care Solutions (Humana) 99 99 260d
14 Modern Animal Hospital 63 63 258d
15 HCA Urgent Care 62 62 272d