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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 214d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01349335 100 200d 12d 200d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01349336 100 199d 12d 200d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC Parts Wrong —
WO-01349339 100 189d — 200d Needs Action Coordinators Ready for Scheduling GULDMANN INC Repair Installation PC —
WO-01349340 100 200d 12d 200d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01349369 100 200d 12d 200d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01349370 100 200d 12d 200d Needs Action Coordinators Ready for Scheduling Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01349371 100 194d 8d 200d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01349372 100 200d 12d 200d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01349373 100 200d 12d 200d Needs Action Coordinators Ready for Scheduling Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01349374 100 194d 8d 200d Needs Action Coordinators Scheduled VillageMD Inspection Healthcare Provider PSM —
WO-01349375 100 200d 12d 200d Needs Action Coordinators Ready for Scheduling Brown Surgical Associates (Formally University Surgical Associates ) Inspection Healthcare Provider PSM —
WO-01349380 100 200d 12d 200d Needs Action Coordinators Ready for Scheduling Berks Urologic Surgery Center Inspection Healthcare Provider PSM —
WO-01349381 100 187d 0d 200d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01349384 100 199d 12d 200d Needs Action Holding On Hold CenterWell (Humana) Virtual Tech Healthcare Provider PC —
WO-01349385 100 200d 12d 200d Needs Action Coordinators Scheduled MIDMARK Cross-Training Healthcare Provider PC —
WO-01349386 100 200d 12d 200d Needs Action Coordinators Scheduled MIDMARK Cross-Training Healthcare Provider PC —
WO-01349389 100 200d 12d 200d Needs Action Coordinators Scheduled MIDMARK Cross-Training Healthcare Provider PC —
WO-01349393 100 185d 12d 200d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349400 100 192d 6d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01349401 100 185d 11d 200d Needs Action Materials Awaiting Parts LIFESTAR AMBULANCE SERVICE, INC. - VA Repair EMS P7 Yes
WO-01349402 100 200d 12d 200d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349404 100 200d 12d 200d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349414 100 186d 0d 200d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01349416 100 197d 10d 200d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01349418 100 197d 10d 200d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01349419 100 197d 10d 200d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01349421 100 197d 10d 200d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01349422 100 186d 0d 200d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01349424 100 197d 10d 200d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01349425 100 197d 10d 200d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01349426 100 197d 10d 200d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01349427 100 197d 10d 200d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01349429 100 190d 0d 200d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349430 100 190d 12d 200d Needs Action Coordinators Scheduled MOPEC Repair Healthcare Provider P7 —
WO-01349431 100 185d 0d 200d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349433 100 187d 2d 200d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349435 100 200d 11d 200d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349437 100 200d 11d 200d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349438 100 200d 11d 200d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349439 100 200d 11d 200d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349440 100 189d 0d 200d Needs Action Billing Billing Review ORANGE BEACH FIRE DEPARTMENT Preventive Maintenance EMS PSM Customer Schedule —
WO-01349441 100 200d 11d 200d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349442 100 200d 11d 200d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349443 100 200d 11d 200d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349444 100 200d 11d 200d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349447 100 185d 1d 200d Needs Action Coordinators Scheduled HIGI LLC Installation Kiosk PC Yes
WO-01349448 100 185d 0d 200d Needs Action Coordinators Scheduled HIGI LLC Installation Kiosk PC Yes
WO-01349452 100 185d 11d 200d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01349462 100 199d 11d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349463 100 199d 11d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 210d