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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
247d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 204d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 205d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 184d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 180d
Technician / Field Supervisor
Filtered to Billing (Billing Team) — Show all teams

Attention Queue

Showing 401 of 12,104 open WOs · team: Billing
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01316453 100 254d 0d 267d Needs Action Billing WO Correction Needed HIGI LLC Repair Kiosk P4 Yes
WO-01316557 100 177d 0d 267d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —
WO-01316639 100 177d 0d 266d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01316652 100 213d 14d 266d Needs Action Billing Billing Review SOUTHERN PARAMEDIC SERVICE EMS Preventive Maintenance EMS PSM Parts Wrong Yes
WO-01316749 100 190d 1d 265d Needs Action Billing Ready to Bill Modern Animal Hospital Virtual Tech - Drop Shipment Animal Health PC Yes
WO-01317583 100 179d 0d 256d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01317595 100 186d 0d 256d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01317628 100 181d 0d 256d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01317630 100 181d 0d 256d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01318097 100 186d 0d 255d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01318122 100 179d 0d 255d Needs Action Billing WO Correction Needed GCX Medical Upgrade Project PC —
WO-01318430 100 178d 0d 254d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01318431 100 178d 0d 254d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01318433 100 178d 0d 254d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01318446 100 190d 0d 254d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01318525 100 240d 0d 254d Needs Action Billing Billing Review HIGI LLC Repair/PM Kiosk P4 Yes
WO-01318650 100 190d 0d 253d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01318686 100 183d 5d 253d Needs Action Billing Billing Review PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01318776 100 185d 0d 253d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Parts Backorder Yes
WO-01324226 100 191d 0d 249d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Parts Shipping Yes
WO-01324228 100 177d 1d 249d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01324231 100 205d 0d 249d Needs Action Billing Ready to Bill HIGI LLC Parts Sale Kiosk PC Yes
WO-01324302 100 183d 0d 249d Needs Action Billing Ready to Bill RETINA VITREOUS Inspection Healthcare Provider PSM Billing —
WO-01324308 100 178d 0d 249d Needs Action Billing Billing Review Crossover Health Management Services Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01324321 100 207d 0d 249d Needs Action Billing Ready to Bill HIGI LLC Installation Kiosk PC Yes
WO-01324322 100 197d 0d 249d Needs Action Billing Billing Review HIGI LLC Installation Kiosk PC Yes
WO-01324334 100 188d 0d 249d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01324346 100 188d 0d 249d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01324355 100 184d 0d 249d Needs Action Billing Ready to Bill RALSTON VETERINARY CLINIC Repair Animal Health P3 Yes
WO-01324368 100 186d 0d 249d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01324476 100 186d 0d 248d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC Parts Shipping —
WO-01324479 100 186d 0d 248d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC Weather —
WO-01324485 100 186d 0d 248d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC Weather —
WO-01324490 100 186d 0d 248d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC Weather —
WO-01324560 100 182d 3d 248d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —
WO-01324587 100 184d 21d 247d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01324630 100 177d 0d 247d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Repair Lab/Power PC Technical Complex —
WO-01324727 100 187d 0d 247d Needs Action Billing Ready to Bill Placer County SPCA Installation Animal Health PSM —
WO-01324750 100 188d 0d 247d Needs Action Billing Ready to Bill Oak Street Health Inspection Healthcare Provider PSM —
WO-01324968 100 177d 0d 246d Needs Action Billing Ready to Bill MIDMARK Delivery Healthcare Provider PC —
WO-01325134 100 184d 12d 246d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01325143 100 184d 12d 245d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01325220 100 188d 6d 245d Needs Action Billing Ready to Bill Modern Animal Hospital Preventive Maintenance Animal Health PSM Parts Shipping —
WO-01325335 100 179d 0d 245d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01325346 100 179d 0d 245d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01325351 100 178d 0d 245d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01325369 100 179d 0d 245d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Wrong Yes
WO-01325370 100 179d 0d 245d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Wrong Yes
WO-01325374 100 179d 0d 245d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01325375 100 179d 0d 245d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Wrong —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 345d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 182d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 186d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 189d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 202d