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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
316d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 273d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 274d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 262d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 253d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 247d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 249d
Technician / Field Supervisor
Filtered to Billing (Billing Team) — Show all teams

Attention Queue

Showing 401 of 12,104 open WOs · team: Billing
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01333078 100 246d 0d 288d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —
WO-01334568 100 246d 0d 287d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD-FIELD) Repair/PM Lab/Power PSM Parts Wrong Yes
WO-01334587 100 247d 0d 287d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01334713 100 250d 0d 287d Needs Action Billing Billing Review ADDICTION CENTER OF BROOME COUNTY Depot Healthcare Provider PSM Yes
WO-01337290 100 247d 0d 283d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01337328 100 266d 0d 283d Needs Action Billing Billing Review COVETRUS Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01337331 100 254d 0d 283d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01337377 100 274d 0d 282d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 Parts Wrong —
WO-01337459 100 247d 0d 282d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01337479 100 259d 0d 282d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01337723 100 246d 0d 281d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —
WO-01337831 100 251d 0d 281d Needs Action Billing Billing Review MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping Cust
WO-01337871 100 245d 0d 281d Needs Action Billing Billing Review GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337873 100 246d 0d 281d Needs Action Billing Billing Review GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337892 100 262d 0d 281d Needs Action Billing Billing Review MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01338017 100 246d 0d 280d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 Parts Backorder Cust
WO-01338032 100 246d 0d 280d Needs Action Billing Ready to Bill Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Parts Shipping Yes
WO-01338068 100 253d 0d 280d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Cust
WO-01338117 100 275d 0d 280d Needs Action Billing Billing Review NaphCare Depot - Rental Healthcare Provider PSM —
WO-01338160 100 255d 0d 279d Needs Action Billing Ready to Bill Cascade Vet Clinics Asset Tagging Animal Health PSM —
WO-01338162 100 251d 0d 279d Needs Action Billing Ready to Bill Cascade Vet Clinics Asset Tagging Animal Health PSM —
WO-01338163 100 255d 0d 279d Needs Action Billing Ready to Bill Cascade Vet Clinics Asset Tagging Animal Health PSM —
WO-01338169 100 246d 0d 279d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD-FIELD) PM-EXT Lab/Power PSM Parts Wrong —
WO-01338213 100 262d 0d 279d Needs Action Billing Billing Review FERNO Part Order EMS PSM Customer Schedule Yes
WO-01338233 100 255d 0d 279d Needs Action Billing Ready to Bill VMG Orange Veterinary Clinic LLC Virtual Tech - Field Repair Animal Health P3 Yes
WO-01338293 100 255d 0d 279d Needs Action Billing Ready to Bill Copper Ridge Vet Clinic Virtual Tech - Field Repair Animal Health P3 Vendor —
WO-01338322 100 266d 0d 278d Needs Action Billing Billing Review MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01338326 100 246d 0d 278d Needs Action Billing Billing Review JOERNS HEALTHCARE Evaluation Healthcare Provider P7 Parts Wrong —
WO-01338327 100 246d 0d 278d Needs Action Billing Billing Review JOERNS HEALTHCARE Evaluation Healthcare Provider P7 Parts Wrong —
WO-01338385 100 252d 0d 276d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Repair Lab/Power PC —
WO-01338388 100 256d 0d 276d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338470 100 255d 0d 276d Needs Action Billing Ready to Bill Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Customer Schedule Yes
WO-01338471 100 266d 0d 276d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 —
WO-01338488 100 246d 0d 275d Needs Action Billing Ready to Bill Thomas Miller Mortuary Repair EMS P7 Yes
WO-01338517 100 251d 0d 275d Needs Action Billing Ready to Bill WESTERN VETERINARY PARTNERS LLC Virtual Tech - Field Repair Animal Health P3 Parts Wrong Yes
WO-01338553 100 247d 0d 275d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider P3 Yes
WO-01338707 100 262d 0d 274d Needs Action Billing Billing Review HIGI LLC Repair Kiosk P4 Weather Yes
WO-01338919 100 246d 0d 274d Needs Action Billing Billing Review MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01339033 100 254d 0d 273d Needs Action Billing Ready to Bill NEW BEDFORD EMS Preventive Maintenance EMS PSM Vendor —
WO-01339039 100 248d 0d 273d Needs Action Billing Ready to Bill Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01339196 100 247d 0d 273d Needs Action Billing Billing Review PHILIPS HEALTHCARE Installation — PC Vendor —
WO-01339197 100 247d 0d 273d Needs Action Billing Billing Review PHILIPS HEALTHCARE Installation — PC Vendor —
WO-01339204 100 262d 0d 273d Needs Action Billing Billing Review FERNO Parts Sale EMS PSM Customer Schedule Yes
WO-01339282 100 246d 0d 273d Needs Action Billing WO Correction Needed Sanford Dermatology Inspection Healthcare Provider PSM —
WO-01339330 100 251d 0d 273d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD-FIELD) Repair/PM Lab/Power PSM Parts Shipping —
WO-01339406 100 253d 0d 272d Needs Action Billing Billing Review MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01339413 100 255d 0d 272d Needs Action Billing Ready to Bill Homeward Bound Veterinary Virtual Tech - Field Repair Animal Health P3 —
WO-01339414 100 261d 0d 272d Needs Action Billing Billing Review MIDMARK Repair Healthcare Provider P4 Billing —
WO-01339526 100 247d 0d 272d Needs Action Billing WO Correction Needed PROFESSIONAL AMBULANCE OF RHODE ISLAND Preventive Maintenance EMS PSM Vendor —
WO-01339549 100 247d 0d 272d Needs Action Billing Billing Review VillageMD Virtual Tech - Drop Shipment Healthcare Provider PC Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 414d
2 GE Healthcare FMI 2,737 2,737 264d
3 HIGI LLC 1,207 1,207 284d
4 GCX Medical 825 825 264d
5 CVS 515 515 310d
6 GE HEALTHCARE 489 489 282d
7 Oak Street Health 243 243 261d
8 MIDMARK 187 187 251d
9 AGILENT TECHNOLOGIES (ASP) 173 173 265d
10 AGILENT TECHNOLOGIES (VPD) 153 153 278d
11 TEXAS MEDICAL SCREENING 144 144 255d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 408d
13 Conviva Care Solutions (Humana) 99 99 258d
14 Modern Animal Hospital 63 63 257d
15 HCA Urgent Care 62 62 271d