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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
316d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 273d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 274d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 262d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 252d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 247d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 249d
Technician / Field Supervisor
Filtered to Billing (Billing Team) — Show all teams

Attention Queue

Showing 401 of 12,104 open WOs · team: Billing
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01297250 100 413d 0d 436d Needs Action Billing Invoice Pending GE Healthcare FMI Installation FCO PC —
WO-01299003 100 303d 0d 427d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 Billing —
WO-01299226 100 257d 0d 425d Needs Action Billing Billing Review Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Technical Complex —
WO-01299646 100 276d 0d 422d Needs Action Billing Billing Review Steris Installation Installation PC Weather —
WO-01300327 100 265d 0d 419d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 Billing —
WO-01301205 100 253d 25d 413d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01301207 100 253d 25d 413d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01301211 100 248d 25d 413d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301213 100 253d 21d 413d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301214 100 254d 17d 413d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301215 100 254d 17d 413d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01301216 100 254d 16d 413d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01304442 100 401d 0d 401d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01305597 100 252d 0d 395d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Wrong Yes
WO-01305947 100 254d 0d 393d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Vendor Cust
WO-01306352 100 252d 0d 391d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Wrong Yes
WO-01306367 100 252d 0d 391d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PSM Parts Wrong Yes
WO-01306368 100 252d 0d 391d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01306604 100 252d 0d 388d Needs Action Billing Ready to Bill RALSTON VETERINARY CLINIC Virtual Tech - Field Repair Animal Health P3 Yes
WO-01306676 100 289d 0d 388d Needs Action Billing WO Correction Needed TEXAS MEDICAL SCREENING Repair Kiosk PSM —
WO-01306682 100 289d 0d 388d Needs Action Billing WO Correction Needed TEXAS MEDICAL SCREENING Repair Kiosk PSM —
WO-01309356 100 253d 0d 372d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01309898 100 290d 0d 371d Needs Action Billing WO Correction Needed Cove Rural Fire Protection District Parts Sale EMS PSM Customer Schedule Yes
WO-01309910 100 254d 18d 371d Needs Action Billing Billing Review TEXAS STAR AMBULANCE Preventive Maintenance EMS PSM —
WO-01310124 100 265d 0d 370d Needs Action Billing Billing Review HIGI LLC Installation Kiosk PC Yes
WO-01310240 100 252d 0d 367d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01310448 100 252d 0d 366d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01310677 100 252d 0d 365d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01310678 100 252d 0d 365d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Shipping Yes
WO-01311222 100 253d 0d 363d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC Weather —
WO-01311894 100 250d 0d 358d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01311895 100 250d 0d 358d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01311896 100 250d 0d 358d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01312377 100 248d 0d 355d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PSM —
WO-01313246 100 350d 0d 351d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01313273 100 350d 0d 351d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01313276 100 350d 0d 351d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01313282 100 325d 0d 351d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01313685 100 250d 0d 349d Needs Action Billing Ready to Bill SYRACUSE ORTHOPEDIC SPECIALIST Repair Healthcare Provider P5 Yes
WO-01313780 100 346d 0d 348d Needs Action Billing Invoice Pending HIGI LLC Repair Kiosk P4 —
WO-01314600 100 325d 0d 344d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01314601 100 342d 0d 344d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01314615 100 325d 0d 344d Needs Action Billing Invoice Pending HIGI LLC Repair Kiosk P4 —
WO-01314638 100 325d 0d 344d Needs Action Billing Invoice Pending HIGI LLC Connectivity Kiosk P4 —
WO-01314645 100 259d 0d 344d Needs Action Billing WO Correction Needed MIDMARK Repair Healthcare Provider P4 Customer Approval Cust
WO-01315503 100 246d 0d 339d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01315608 100 250d 0d 338d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01316212 100 246d 0d 337d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01316247 100 246d 0d 337d Needs Action Billing WO Correction Needed Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —
WO-01316248 100 247d 0d 337d Needs Action Billing Billing Review Centurion of Maryland, LLC - Incarcerated Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 414d
2 GE Healthcare FMI 2,737 2,737 264d
3 HIGI LLC 1,207 1,207 284d
4 GCX Medical 825 825 264d
5 CVS 515 515 310d
6 GE HEALTHCARE 489 489 282d
7 Oak Street Health 243 243 261d
8 MIDMARK 187 187 251d
9 AGILENT TECHNOLOGIES (ASP) 173 173 265d
10 AGILENT TECHNOLOGIES (VPD) 153 153 278d
11 TEXAS MEDICAL SCREENING 144 144 255d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 408d
13 Conviva Care Solutions (Humana) 99 99 258d
14 Modern Animal Hospital 63 63 257d
15 HCA Urgent Care 62 62 271d