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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
316d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 273d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 274d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 262d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 253d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 247d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 249d
Technician / Field Supervisor
Filtered to Billing (Billing Team) — Show all teams

Attention Queue

Showing 401 of 12,104 open WOs · team: Billing
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01325376 100 247d 0d 314d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01325377 100 248d 0d 314d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01325378 100 248d 0d 314d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01325381 100 248d 0d 314d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01326554 100 257d 0d 311d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC Parts Backorder —
WO-01326573 100 255d 0d 311d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01326690 100 262d 0d 310d Needs Action Billing Billing Review HIGI LLC Installation Kiosk PC Weather Yes
WO-01326792 100 255d 0d 310d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01326793 100 252d 0d 310d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01326969 100 254d 0d 309d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01327038 100 256d 0d 309d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01327041 100 250d 0d 309d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01327102 100 276d 0d 308d Needs Action Billing Ready to Bill HIGI LLC Installation Kiosk PC Parts Wrong Yes
WO-01327144 100 266d 0d 308d Needs Action Billing Billing Review THOR Support Healthcare Provider PC —
WO-01327160 100 250d 0d 308d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01327162 100 260d 0d 308d Needs Action Billing Ready to Bill Animal Medical Center of Forney Evaluation Healthcare Provider P7 Billing —
WO-01327164 100 273d 3d 308d Needs Action Billing Billing Review AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01327266 100 247d 0d 308d Needs Action Billing Billing Correction Needed CULVER CITY FIRE Repair EMS P7 Parts Wrong Yes
WO-01327345 100 251d 0d 307d Needs Action Billing Invoice Pending Centurion of Georgia Inspection Healthcare Provider PSM —
WO-01327367 100 246d 0d 307d Needs Action Billing Billing Review AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01327523 100 250d 0d 306d Needs Action Billing Billing Review ADDICTION CENTER OF BROOME COUNTY Depot Healthcare Provider PSM Parts Shipping Yes
WO-01327569 100 266d 0d 304d Needs Action Billing Billing Review THE BREWER COMPANY Repair Healthcare Provider P7 Parts Shipping —
WO-01327673 100 248d 0d 303d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01327701 100 246d 0d 303d Needs Action Billing Ready to Bill Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Parts Shipping Yes
WO-01327734 100 255d 4d 303d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01327746 100 248d 0d 303d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01327839 100 248d 15d 303d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01327981 100 254d 0d 302d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01328017 100 246d 0d 302d Needs Action Billing WO Correction Needed HIGI LLC Installation Kiosk PC Yes
WO-01328020 100 260d 11d 302d Needs Action Billing Billing Review PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328066 100 254d 0d 301d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01328276 100 266d 0d 297d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 —
WO-01328469 100 254d 0d 295d Needs Action Billing Billing Review HIGI LLC Installation Kiosk P4 —
WO-01328548 100 260d 11d 295d Needs Action Billing Billing Review PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01328568 100 274d 0d 295d Needs Action Billing Billing Review Wellpath LLC Depot Healthcare Provider PSM Yes
WO-01328683 100 248d 0d 293d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC Parts Wrong Yes
WO-01328756 100 262d 0d 293d Needs Action Billing Ready to Bill AUBURN SENIOR SERVICES Delivery Healthcare Provider PSM —
WO-01328759 100 246d 0d 293d Needs Action Billing WO Correction Needed MIDMARK Repair Healthcare Provider P4 —
WO-01328869 100 277d 0d 293d Needs Action Billing Billing Review GE HEALTHCARE Repair Project PC —
WO-01328873 100 277d 0d 293d Needs Action Billing Billing Review GE HEALTHCARE Repair Project PC Parts Wrong —
WO-01328876 100 275d 0d 293d Needs Action Billing Billing Review GE HEALTHCARE Repair Project PC —
WO-01328879 100 277d 0d 293d Needs Action Billing Billing Review GE HEALTHCARE Repair Project PC —
WO-01328919 100 246d 0d 292d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01328938 100 250d 0d 292d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01328940 100 246d 0d 292d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01328943 100 246d 0d 292d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01328944 100 246d 0d 292d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01329263 100 255d 0d 290d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01329495 100 250d 0d 289d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01333053 100 248d 0d 288d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM Parts Backorder —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 414d
2 GE Healthcare FMI 2,737 2,737 264d
3 HIGI LLC 1,207 1,207 284d
4 GCX Medical 825 825 264d
5 CVS 515 515 310d
6 GE HEALTHCARE 489 489 282d
7 Oak Street Health 243 243 261d
8 MIDMARK 187 187 251d
9 AGILENT TECHNOLOGIES (ASP) 173 173 265d
10 AGILENT TECHNOLOGIES (VPD) 153 153 278d
11 TEXAS MEDICAL SCREENING 144 144 255d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 408d
13 Conviva Care Solutions (Humana) 99 99 258d
14 Modern Animal Hospital 63 63 257d
15 HCA Urgent Care 62 62 271d