Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
253d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 210d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 211d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 198d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 189d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 183d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 186d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01246091 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246094 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246095 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246096 100 516d 266d 558d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246598 100 294d 191d 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246605 100 226d 191d 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246606 100 245d 191d 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246607 100 194d 191d 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246608 100 204d 191d 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246610 100 413d 191d 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01246619 100 226d 191d 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246621 100 226d 191d 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246624 100 215d 191d 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246640 100 194d 191d 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246648 100 294d 191d 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246649 100 194d 191d 555d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01247610 100 516d 263d 553d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01247611 100 516d 263d 553d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01247940 100 516d 262d 552d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01247941 100 516d 261d 552d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01248620 100 454d — 548d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01248622 100 454d — 548d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01248624 100 454d — 548d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01248626 100 454d — 548d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01248628 100 454d — 548d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01248713 100 516d 260d 548d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01248714 100 516d 260d 548d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01249109 100 194d 122d 547d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01249557 100 516d 258d 547d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01250190 100 516d 256d 545d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01250336 100 516d 256d 544d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01251511 100 516d 252d 539d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01251821 100 413d — 537d Needs Action Holding On Hold AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01251822 100 413d — 537d Needs Action Holding On Hold AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01251906 100 516d 251d 537d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01251907 100 516d 250d 537d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01251945 100 516d 251d 537d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252718 100 244d 250d 534d Needs Action Coordinators Assigned TEXAS MEDICAL SCREENING Monthly Annuity Kiosk P4 —
WO-01252762 100 516d 250d 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252775 100 516d 250d 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252779 100 516d 250d 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252781 100 516d 250d 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252785 100 516d 250d 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252786 100 516d 250d 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252795 100 516d 250d 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252814 100 516d 250d 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252822 100 516d 250d 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252826 100 516d 250d 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252828 100 516d 250d 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252847 100 516d 250d 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 351d
2 GE Healthcare FMI 2,737 2,737 201d
3 HIGI LLC 1,207 1,207 221d
4 GCX Medical 825 825 200d
5 CVS 515 515 246d
6 GE HEALTHCARE 489 489 218d
7 Oak Street Health 243 243 197d
8 MIDMARK 187 187 188d
9 AGILENT TECHNOLOGIES (ASP) 173 173 201d
10 AGILENT TECHNOLOGIES (VPD) 153 153 215d
11 TEXAS MEDICAL SCREENING 144 144 192d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 345d
13 Conviva Care Solutions (Humana) 99 99 195d
14 Modern Animal Hospital 63 63 193d
15 HCA Urgent Care 62 62 208d