Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
319d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 276d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 277d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 264d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 255d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 249d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01246091 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246094 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246095 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246096 100 582d 266d 624d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01246598 100 360d 191d 621d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246605 100 292d 191d 621d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246606 100 311d 191d 621d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246607 100 260d 191d 621d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246608 100 270d 191d 621d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246610 100 479d 191d 621d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01246619 100 292d 191d 621d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246621 100 292d 191d 621d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246624 100 281d 191d 621d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246640 100 260d 191d 621d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246648 100 360d 191d 621d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01246649 100 260d 191d 621d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01247610 100 582d 263d 619d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01247611 100 582d 263d 619d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01247940 100 582d 262d 618d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01247941 100 582d 261d 618d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01248620 100 520d — 614d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01248622 100 520d — 614d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01248624 100 520d — 614d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01248626 100 520d — 614d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01248628 100 520d — 614d Needs Action Holding On Hold INVACARE Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01248713 100 582d 260d 614d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01248714 100 582d 260d 614d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01249109 100 260d 122d 613d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01249557 100 582d 258d 613d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01250190 100 582d 256d 611d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01250336 100 582d 256d 610d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01251511 100 582d 252d 605d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01251821 100 479d — 603d Needs Action Holding On Hold AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01251822 100 479d — 603d Needs Action Holding On Hold AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01251906 100 582d 251d 603d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01251907 100 582d 250d 603d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01251945 100 582d 251d 603d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252718 100 310d 250d 600d Needs Action Coordinators Assigned TEXAS MEDICAL SCREENING Monthly Annuity Kiosk P4 —
WO-01252762 100 582d 250d 600d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252775 100 582d 250d 600d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252779 100 582d 250d 600d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252781 100 582d 250d 600d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252785 100 582d 250d 600d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252786 100 582d 250d 600d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252795 100 582d 250d 600d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252814 100 582d 250d 600d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252822 100 582d 250d 600d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252826 100 582d 250d 600d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252828 100 582d 250d 600d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01252847 100 582d 250d 600d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 417d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 266d
5 CVS 515 515 312d
6 GE HEALTHCARE 489 489 284d
7 Oak Street Health 243 243 263d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 267d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 258d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 259d
15 HCA Urgent Care 62 62 274d