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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01340353 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340354 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340355 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340356 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340357 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340358 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340359 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340360 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340361 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340362 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340364 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340365 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340367 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340369 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340371 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340372 100 189d 15d 205d Needs Action Coordinators Scheduled ADDICTION CENTER OF BROOME COUNTY Inspection Healthcare Provider PSM —
WO-01340373 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340375 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340376 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340377 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340378 100 196d 0d 205d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01340380 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340381 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340382 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340383 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340384 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340385 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340386 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340387 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340390 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340391 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340410 100 186d 0d 205d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider PC Parts Backorder —
WO-01340411 100 191d 15d 205d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 Parts Wrong —
WO-01340414 100 184d — 205d Needs Action Dispatch L2 Review GE Healthcare FMI Installation FCO PC —
WO-01340420 100 186d 0d 205d Needs Action Billing Billing Review Newaukum Valley Veterinary Services Asset Tagging Animal Health PSM —
WO-01340434 100 197d 13d 205d Needs Action Materials Awaiting Parts HIGI LLC Repair/PM Kiosk P4 Yes
WO-01340435 100 184d 0d 205d Needs Action Billing Ready to Bill Care Vet Virtual Tech - Field Repair Animal Health P3 Parts Shipping Yes
WO-01340441 100 205d 15d 205d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01340443 100 193d 0d 205d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01340535 100 191d 1d 205d Needs Action Coordinators Reschedule Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01340538 100 190d 15d 205d Needs Action Materials Awaiting Parts Mukwonago Animal Hospital Virtual Tech - Field Repair Animal Health P3 Parts Shipping Yes
WO-01340539 100 186d 0d 205d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01340547 100 205d 15d 205d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340549 100 205d 15d 205d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01340554 100 187d 5d 205d Needs Action Materials Awaiting Parts ASSIST AMBULANCE Repair EMS P7 Yes
WO-01340563 100 185d 10d 205d Needs Action Materials Awaiting Parts ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes
WO-01340565 100 190d 15d 205d Needs Action Materials Awaiting Parts ROBERT WOOD JOHNSON BARNABAS HEALTH Repair EMS P7 Yes
WO-01340568 100 185d 2d 205d Needs Action Field Work Tech On Site AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340569 100 205d 15d 205d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01340574 100 197d 9d 205d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 202d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 210d