Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
248d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 205d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 206d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 184d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 181d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01270844 100 455d — 465d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270847 100 455d — 465d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270849 100 455d — 465d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270850 100 455d — 465d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270851 100 455d — 465d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270853 100 455d — 465d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270870 100 197d — 465d Needs Action Billing Billing Review GE HEALTHCARE Repair — P5 —
WO-01270997 100 455d — 465d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270998 100 455d — 465d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270999 100 455d — 465d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01271000 100 455d — 465d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01271002 100 455d — 465d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01271457 100 455d — 463d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01271459 100 455d — 463d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01277010 100 435d — 438d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01277543 100 434d — 436d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01277580 100 430d — 436d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01278293 100 389d — 431d Needs Action Dispatch Logistics HIGI LLC Removal — PC —
WO-01278297 100 379d — 431d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01278313 100 379d — 431d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01278316 100 379d — 431d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01278318 100 379d — 431d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01285848 100 220d — 409d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01285889 100 379d — 409d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286288 100 379d — 408d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286289 100 379d — 408d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286290 100 379d — 408d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286291 100 379d — 408d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286294 100 379d — 408d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286296 100 379d — 408d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286299 100 379d — 408d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286300 100 379d — 408d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286914 100 205d — 402d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01286917 100 205d — 402d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01288936 100 196d — 402d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01288946 100 194d — 402d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01288953 100 196d — 402d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01288954 100 194d — 402d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289035 100 193d — 402d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289067 100 197d — 402d Needs Action Holding On Hold GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289087 100 196d — 402d Needs Action Coordinators Scheduled GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289116 100 308d — 402d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289126 100 294d — 402d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289177 100 279d — 402d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289223 100 221d — 402d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289224 100 258d — 402d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289309 100 313d — 402d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289332 100 306d — 402d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289351 100 299d — 402d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289352 100 299d — 402d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 346d
2 GE Healthcare FMI 2,737 2,737 196d
3 HIGI LLC 1,207 1,207 216d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 183d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 210d
11 TEXAS MEDICAL SCREENING 144 144 187d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 340d
13 Conviva Care Solutions (Humana) 99 99 190d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 203d