Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
317d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 274d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 275d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 262d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 253d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 247d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 250d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01270796 100 524d — 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270842 100 524d — 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270844 100 524d — 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270847 100 524d — 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270849 100 524d — 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270850 100 524d — 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270851 100 524d — 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270853 100 524d — 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270870 100 266d — 534d Needs Action Billing Billing Review GE HEALTHCARE Repair — P5 —
WO-01270997 100 524d — 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270998 100 524d — 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01270999 100 524d — 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01271000 100 524d — 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01271002 100 524d — 534d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01271457 100 524d — 532d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01271459 100 524d — 532d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01277010 100 504d — 507d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01277543 100 503d — 505d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01277580 100 499d — 505d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01278293 100 458d — 500d Needs Action Dispatch Logistics HIGI LLC Removal — PC —
WO-01278297 100 448d — 500d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01278313 100 448d — 500d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01278316 100 448d — 500d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01278318 100 448d — 500d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01285848 100 289d — 478d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01285889 100 448d — 478d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286288 100 448d — 477d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286289 100 448d — 477d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286290 100 448d — 477d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286291 100 448d — 477d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286294 100 448d — 477d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286296 100 448d — 477d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286299 100 448d — 477d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286300 100 448d — 477d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01286914 100 274d — 471d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01286917 100 274d — 471d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO — PC —
WO-01288936 100 265d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01288946 100 263d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01288953 100 265d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01288954 100 263d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289035 100 262d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289067 100 266d — 471d Needs Action Holding On Hold GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289087 100 265d — 471d Needs Action Coordinators Scheduled GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289116 100 377d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289126 100 363d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289177 100 348d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289223 100 290d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289224 100 327d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289309 100 381d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01289332 100 374d — 471d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 415d
2 GE Healthcare FMI 2,737 2,737 264d
3 HIGI LLC 1,207 1,207 284d
4 GCX Medical 825 825 264d
5 CVS 515 515 310d
6 GE HEALTHCARE 489 489 282d
7 Oak Street Health 243 243 261d
8 MIDMARK 187 187 252d
9 AGILENT TECHNOLOGIES (ASP) 173 173 265d
10 AGILENT TECHNOLOGIES (VPD) 153 153 278d
11 TEXAS MEDICAL SCREENING 144 144 256d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 408d
13 Conviva Care Solutions (Humana) 99 99 259d
14 Modern Animal Hospital 63 63 257d
15 HCA Urgent Care 62 62 271d