Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
247d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 205d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 205d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 184d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 180d
Technician / Field Supervisor
Filtered to Billing (Billing Team) — Show all teams

Attention Queue

Showing 401 of 12,104 open WOs · team: Billing
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01349381 100 179d 0d 192d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01349414 100 178d 0d 192d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01349422 100 178d 0d 192d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01349429 100 181d 0d 192d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349440 100 181d 0d 192d Needs Action Billing Billing Review ORANGE BEACH FIRE DEPARTMENT Preventive Maintenance EMS PSM Customer Schedule —
WO-01349515 100 177d 0d 191d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349527 100 177d 0d 191d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 —
WO-01349537 100 181d 0d 191d Needs Action Billing Ready to Bill Oak Street Health Misc. Inspection Healthcare Provider P5 —
WO-01349541 100 178d 0d 191d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349558 100 177d 0d 191d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349618 100 181d 0d 191d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Customer Schedule —
WO-01349680 100 186d 0d 191d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01349744 100 181d 6d 190d Needs Action Billing Billing Review PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01349802 100 189d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349805 100 189d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349806 100 189d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349807 100 189d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349808 100 189d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349809 100 189d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349810 100 189d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349811 100 189d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349812 100 189d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349813 100 189d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349814 100 189d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349815 100 186d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349816 100 186d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349817 100 186d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349818 100 186d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349819 100 186d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349820 100 186d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349821 100 186d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349822 100 186d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349823 100 186d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349824 100 186d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349825 100 185d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349826 100 186d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349828 100 186d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349829 100 186d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349830 100 185d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349831 100 185d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349832 100 185d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349833 100 185d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349834 100 185d 0d 190d Needs Action Billing Ready to Bill Oak Street Health Depot Healthcare Provider PSM —
WO-01349924 100 177d 0d 190d Needs Action Billing Ready to Bill MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Backorder —
WO-01349939 100 177d 0d 190d Needs Action Billing Ready to Bill MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01350153 100 178d 0d 189d Needs Action Billing Ready to Bill AcutePet Urgent Care Asset Tagging Animal Health PSM —
WO-01350157 100 181d 0d 189d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01350166 100 186d 0d 189d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01350483 100 177d 0d 186d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD) Acct. Management Lab/Power P5 —
WO-01350485 100 185d 0d 186d Needs Action Billing Billing Review HIGI LLC Monthly Annuity Kiosk P4 —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 346d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 182d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 187d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 189d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 202d