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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
247d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 205d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 205d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 184d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 180d
Technician / Field Supervisor
Filtered to Billing (Billing Team) — Show all teams

Attention Queue

Showing 401 of 12,104 open WOs · team: Billing
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01334568 100 177d 0d 218d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD-FIELD) Repair/PM Lab/Power PSM Parts Wrong Yes
WO-01334587 100 178d 0d 218d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01334713 100 182d 0d 218d Needs Action Billing Billing Review ADDICTION CENTER OF BROOME COUNTY Depot Healthcare Provider PSM Yes
WO-01337290 100 178d 0d 214d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01337328 100 197d 0d 214d Needs Action Billing Billing Review COVETRUS Preventive Maintenance Animal Health PSM Parts Shipping Yes
WO-01337331 100 185d 0d 214d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01337377 100 205d 0d 214d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 Parts Wrong —
WO-01337459 100 178d 0d 213d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01337479 100 190d 0d 213d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01337723 100 177d 0d 212d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —
WO-01337831 100 182d 0d 212d Needs Action Billing Billing Review MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping Cust
WO-01337871 100 177d 0d 212d Needs Action Billing Billing Review GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337873 100 177d 0d 212d Needs Action Billing Billing Review GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337892 100 193d 0d 212d Needs Action Billing Billing Review MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01338017 100 177d 0d 211d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 Parts Backorder Cust
WO-01338032 100 177d 0d 211d Needs Action Billing Ready to Bill Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Parts Shipping Yes
WO-01338068 100 184d 0d 211d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Cust
WO-01338117 100 206d 0d 211d Needs Action Billing Billing Review NaphCare Depot - Rental Healthcare Provider PSM —
WO-01338160 100 186d 0d 211d Needs Action Billing Ready to Bill Cascade Vet Clinics Asset Tagging Animal Health PSM —
WO-01338162 100 182d 0d 211d Needs Action Billing Ready to Bill Cascade Vet Clinics Asset Tagging Animal Health PSM —
WO-01338163 100 186d 0d 211d Needs Action Billing Ready to Bill Cascade Vet Clinics Asset Tagging Animal Health PSM —
WO-01338169 100 177d 0d 211d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD-FIELD) PM-EXT Lab/Power PSM Parts Wrong —
WO-01338213 100 193d 0d 210d Needs Action Billing Billing Review FERNO Part Order EMS PSM Customer Schedule Yes
WO-01338233 100 186d 0d 210d Needs Action Billing Ready to Bill VMG Orange Veterinary Clinic LLC Virtual Tech - Field Repair Animal Health P3 Yes
WO-01338293 100 186d 0d 210d Needs Action Billing Ready to Bill Copper Ridge Vet Clinic Virtual Tech - Field Repair Animal Health P3 Vendor —
WO-01338322 100 198d 0d 210d Needs Action Billing Billing Review MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01338326 100 177d 0d 210d Needs Action Billing Billing Review JOERNS HEALTHCARE Evaluation Healthcare Provider P7 Parts Wrong —
WO-01338327 100 177d 0d 210d Needs Action Billing Billing Review JOERNS HEALTHCARE Evaluation Healthcare Provider P7 Parts Wrong —
WO-01338385 100 183d 0d 207d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Repair Lab/Power PC —
WO-01338388 100 187d 0d 207d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01338470 100 186d 0d 207d Needs Action Billing Ready to Bill Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Customer Schedule Yes
WO-01338471 100 197d 0d 207d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 —
WO-01338488 100 177d 0d 207d Needs Action Billing Ready to Bill Thomas Miller Mortuary Repair EMS P7 Yes
WO-01338517 100 182d 0d 206d Needs Action Billing Ready to Bill WESTERN VETERINARY PARTNERS LLC Virtual Tech - Field Repair Animal Health P3 Parts Wrong Yes
WO-01338553 100 178d 0d 206d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider P3 Yes
WO-01338707 100 193d 0d 206d Needs Action Billing Billing Review HIGI LLC Repair Kiosk P4 Weather Yes
WO-01338919 100 178d 0d 205d Needs Action Billing Billing Review MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01339033 100 186d 0d 205d Needs Action Billing Ready to Bill NEW BEDFORD EMS Preventive Maintenance EMS PSM Vendor —
WO-01339039 100 179d 0d 205d Needs Action Billing Ready to Bill Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01339196 100 178d 0d 204d Needs Action Billing Billing Review PHILIPS HEALTHCARE Installation — PC Vendor —
WO-01339197 100 178d 0d 204d Needs Action Billing Billing Review PHILIPS HEALTHCARE Installation — PC Vendor —
WO-01339204 100 193d 0d 204d Needs Action Billing Billing Review FERNO Parts Sale EMS PSM Customer Schedule Yes
WO-01339282 100 177d 0d 204d Needs Action Billing WO Correction Needed Sanford Dermatology Inspection Healthcare Provider PSM —
WO-01339330 100 182d 0d 204d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD-FIELD) Repair/PM Lab/Power PSM Parts Shipping —
WO-01339406 100 184d 0d 204d Needs Action Billing Billing Review MIDMARK Preventive Maintenance Healthcare Provider P4 Parts Shipping —
WO-01339413 100 186d 0d 204d Needs Action Billing Ready to Bill Homeward Bound Veterinary Virtual Tech - Field Repair Animal Health P3 —
WO-01339414 100 192d 0d 204d Needs Action Billing Billing Review MIDMARK Repair Healthcare Provider P4 Billing —
WO-01339526 100 178d 0d 203d Needs Action Billing WO Correction Needed PROFESSIONAL AMBULANCE OF RHODE ISLAND Preventive Maintenance EMS PSM Vendor —
WO-01339549 100 178d 0d 203d Needs Action Billing Billing Review VillageMD Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01339644 100 188d 0d 203d Needs Action Billing Ready to Bill Oak Street Health Misc. Inspection Healthcare Provider P3 —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 346d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 182d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 187d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 189d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 202d