Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
250d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 207d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 208d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 180d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 183d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01330246 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330247 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330228 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330229 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330230 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330231 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330232 100 207d — 222d Needs Action Holding On Hold HIGI LLC Preventive Maintenance — PSM —
WO-01330233 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330234 100 195d — 222d Needs Action Holding On Hold HIGI LLC Preventive Maintenance — PSM —
WO-01330235 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330236 100 198d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330237 100 198d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330248 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330249 100 208d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330250 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330251 100 193d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330255 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330256 100 193d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330258 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330259 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330260 100 201d — 222d Needs Action Holding On Hold HIGI LLC Preventive Maintenance — PSM —
WO-01330262 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330263 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330264 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330265 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330266 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330267 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330268 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330269 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330270 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330271 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330272 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330273 100 199d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330275 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330276 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330277 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330278 100 193d — 222d Needs Action Field Work Tech On Site HIGI LLC Preventive Maintenance — PSM —
WO-01330279 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330281 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330282 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330283 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330284 100 193d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330285 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330286 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330287 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330288 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330289 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330290 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330291 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330292 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 348d
2 GE Healthcare FMI 2,737 2,737 198d
3 HIGI LLC 1,207 1,207 218d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 215d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 185d
9 AGILENT TECHNOLOGIES (ASP) 173 173 198d
10 AGILENT TECHNOLOGIES (VPD) 153 153 212d
11 TEXAS MEDICAL SCREENING 144 144 189d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 341d
13 Conviva Care Solutions (Humana) 99 99 192d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 205d