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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01349339 100 254d — 265d Needs Action Coordinators Ready for Scheduling GULDMANN INC Repair Installation PC —
WO-01349340 100 265d 12d 265d Needs Action Coordinators Ready for Scheduling Oak Street Health Inspection Healthcare Provider PSM —
WO-01349369 100 265d 12d 265d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01349370 100 265d 12d 265d Needs Action Coordinators Ready for Scheduling Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01349371 100 259d 8d 265d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01349372 100 265d 12d 265d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01349373 100 265d 12d 265d Needs Action Coordinators Ready for Scheduling Community Health Center CHC New Britain Inspection Healthcare Provider PSM —
WO-01349374 100 259d 8d 265d Needs Action Coordinators Scheduled VillageMD Inspection Healthcare Provider PSM —
WO-01349375 100 265d 12d 265d Needs Action Coordinators Ready for Scheduling Brown Surgical Associates (Formally University Surgical Associates ) Inspection Healthcare Provider PSM —
WO-01349380 100 265d 12d 265d Needs Action Coordinators Ready for Scheduling Berks Urologic Surgery Center Inspection Healthcare Provider PSM —
WO-01349381 100 252d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01349384 100 264d 12d 265d Needs Action Holding On Hold CenterWell (Humana) Virtual Tech Healthcare Provider PC —
WO-01349385 100 265d 12d 265d Needs Action Coordinators Scheduled MIDMARK Cross-Training Healthcare Provider PC —
WO-01349386 100 265d 12d 265d Needs Action Coordinators Scheduled MIDMARK Cross-Training Healthcare Provider PC —
WO-01349389 100 265d 12d 265d Needs Action Coordinators Scheduled MIDMARK Cross-Training Healthcare Provider PC —
WO-01349393 100 250d 12d 265d Needs Action Materials Awaiting Parts CenterWell (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349400 100 257d 6d 265d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01349401 100 250d 11d 265d Needs Action Materials Awaiting Parts LIFESTAR AMBULANCE SERVICE, INC. - VA Repair EMS P7 Yes
WO-01349402 100 265d 12d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349404 100 265d 12d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349414 100 251d 0d 265d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01349416 100 262d 10d 265d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01349418 100 262d 10d 265d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01349419 100 262d 10d 265d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01349421 100 262d 10d 265d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01349422 100 251d 0d 265d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01349424 100 262d 10d 265d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01349425 100 262d 10d 265d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01349426 100 262d 10d 265d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01349427 100 262d 10d 265d Needs Action Dispatch Entered GE Healthcare FMI Installation FCO PC —
WO-01349429 100 255d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349430 100 255d 12d 265d Needs Action Coordinators Scheduled MOPEC Repair Healthcare Provider P7 —
WO-01349431 100 250d 0d 265d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349433 100 252d 2d 265d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349435 100 265d 11d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349437 100 265d 11d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349438 100 265d 11d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349439 100 265d 11d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349440 100 255d 0d 265d Needs Action Billing Billing Review ORANGE BEACH FIRE DEPARTMENT Preventive Maintenance EMS PSM Customer Schedule —
WO-01349441 100 265d 11d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349442 100 265d 11d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349443 100 265d 11d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349444 100 265d 11d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (ASP) Calibration Lab/Power PC —
WO-01349447 100 250d 1d 265d Needs Action Coordinators Scheduled HIGI LLC Installation Kiosk PC Yes
WO-01349448 100 250d 0d 265d Needs Action Coordinators Scheduled HIGI LLC Installation Kiosk PC Yes
WO-01349452 100 250d 11d 265d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01349462 100 264d 11d 265d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349463 100 264d 11d 265d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349464 100 263d 11d 265d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349465 100 264d 11d 265d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 276d