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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01341412 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341413 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341414 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341415 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341416 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341417 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01349229 100 265d 12d 265d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01349230 100 265d 12d 265d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01349231 100 265d 12d 265d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01349232 100 252d 0d 265d Needs Action Coordinators Assigned Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01349233 100 265d 12d 265d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01349234 100 265d 12d 265d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01349235 100 265d 12d 265d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01349236 100 264d 12d 265d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349241 100 251d 2d 265d Needs Action Coordinators Scheduled MIDMARK Installation Healthcare Provider PC —
WO-01349242 100 251d 12d 265d Needs Action Materials Awaiting Parts Open Cities Health Center Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01349243 100 259d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01349246 100 252d 0d 265d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Tech Training —
WO-01349247 100 265d 12d 265d Needs Action Coordinators Assigned HIGI LLC Connectivity Kiosk P4 —
WO-01349250 100 250d 5d 265d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01349251 100 253d — 265d Needs Action Holding 07e-Partial Project MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01349254 100 250d 0d 265d Needs Action Holding On Hold Wellpath LLC Depot Healthcare Provider PSM Parts Shipping Yes
WO-01349256 100 250d 12d 265d Needs Action Coordinators Scheduled GE Healthcare FMI Installation FCO PC —
WO-01349258 100 259d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC Yes
WO-01349260 100 257d 12d 265d Needs Action Coordinators Scheduled MIDMARK Cross-Training Healthcare Provider PC —
WO-01349262 100 264d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01349265 100 265d 12d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349266 100 251d 12d 265d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01349268 100 250d 6d 265d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Wrong Cust
WO-01349269 100 251d 0d 265d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01349278 100 265d 12d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01349280 100 264d 12d 265d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349281 100 250d 11d 265d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01349282 100 259d 12d 265d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349285 100 262d 12d 265d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349286 100 250d 1d 265d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01349287 100 262d 12d 265d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349290 100 251d 12d 265d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349291 100 265d 12d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01349292 100 250d 11d 265d Needs Action Materials Awaiting Parts YesCare Parts Sale Healthcare Provider PSM Yes
WO-01349293 100 265d 12d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Customer Schedule —
WO-01349295 100 250d 3d 265d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349296 100 265d 12d 265d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349299 100 251d 12d 265d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01349301 100 253d 6d 265d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01349302 100 265d 12d 265d Needs Action Coordinators Assigned BEDFORD HEIGHTS FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01349331 100 252d 10d 265d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349334 100 259d 12d 265d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01349335 100 265d 12d 265d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01349336 100 264d 12d 265d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC Parts Wrong —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 276d