Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
318d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 275d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 276d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 263d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 254d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 248d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 250d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01330413 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330414 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330415 100 263d — 290d Needs Action Holding On Hold HIGI LLC Preventive Maintenance — PSM —
WO-01330416 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330417 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330418 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330419 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330420 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330421 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330423 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330425 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330426 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330428 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330429 100 275d — 290d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330431 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330433 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330434 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330435 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330437 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330438 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330439 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330442 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330443 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330445 100 276d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330446 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330447 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330448 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330450 100 275d — 290d Needs Action Holding On Hold HIGI LLC Preventive Maintenance — PSM —
WO-01330452 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330453 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330454 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330455 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330456 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330457 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330458 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330459 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330461 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330462 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330463 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330464 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330465 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330466 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330467 100 262d — 290d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330468 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330469 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330470 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330471 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330472 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330473 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330474 100 289d — 290d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 416d
2 GE Healthcare FMI 2,737 2,737 265d
3 HIGI LLC 1,207 1,207 285d
4 GCX Medical 825 825 265d
5 CVS 515 515 311d
6 GE HEALTHCARE 489 489 283d
7 Oak Street Health 243 243 262d
8 MIDMARK 187 187 253d
9 AGILENT TECHNOLOGIES (ASP) 173 173 266d
10 AGILENT TECHNOLOGIES (VPD) 153 153 279d
11 TEXAS MEDICAL SCREENING 144 144 257d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 409d
13 Conviva Care Solutions (Humana) 99 99 260d
14 Modern Animal Hospital 63 63 258d
15 HCA Urgent Care 62 62 272d