Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01243517 100 276d — 633d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01243518 100 271d 42d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243519 100 278d 39d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243520 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243521 100 271d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243525 100 265d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243526 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243527 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243528 100 257d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Technical Complex —
WO-01243529 100 278d 134d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243530 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243533 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243535 100 278d — 633d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01243538 100 272d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243539 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243540 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243541 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243542 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243543 100 254d 21d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243544 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243548 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243551 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243553 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243554 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243556 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243558 100 271d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243563 100 278d 51d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC Vendor —
WO-01243564 100 254d 48d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243565 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243566 100 257d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243567 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243568 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243569 100 256d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243570 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243572 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243573 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243575 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243576 100 257d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243577 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243578 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243579 100 278d 191d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243580 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243586 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243587 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243588 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243589 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243590 100 278d 139d 633d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243594 100 272d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243595 100 257d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243597 100 278d 85d 633d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 275d