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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
253d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 210d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 211d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 198d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 189d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 183d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 186d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01243517 100 209d — 566d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01243518 100 204d 42d 566d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243519 100 211d 39d 566d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243520 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243521 100 204d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243525 100 198d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243526 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243527 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243528 100 190d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC Technical Complex —
WO-01243529 100 211d 134d 566d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243530 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243533 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243535 100 211d — 566d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01243538 100 205d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243539 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243540 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243541 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243542 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243543 100 187d 21d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243544 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243548 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243551 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243553 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243554 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243556 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243558 100 204d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243563 100 211d 51d 566d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC Vendor —
WO-01243564 100 187d 48d 566d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243565 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243566 100 190d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243567 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243568 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243569 100 189d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243570 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243572 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243573 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243575 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243576 100 190d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243577 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243578 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243579 100 211d 191d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243580 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243586 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243587 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243588 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243589 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243590 100 211d 139d 566d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01243594 100 205d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243595 100 190d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01243597 100 211d 85d 566d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 351d
2 GE Healthcare FMI 2,737 2,737 200d
3 HIGI LLC 1,207 1,207 220d
4 GCX Medical 825 825 200d
5 CVS 515 515 246d
6 GE HEALTHCARE 489 489 218d
7 Oak Street Health 243 243 197d
8 MIDMARK 187 187 188d
9 AGILENT TECHNOLOGIES (ASP) 173 173 201d
10 AGILENT TECHNOLOGIES (VPD) 153 153 215d
11 TEXAS MEDICAL SCREENING 144 144 192d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 344d
13 Conviva Care Solutions (Humana) 99 99 195d
14 Modern Animal Hospital 63 63 193d
15 HCA Urgent Care 62 62 208d