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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01341005 100 187d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341006 100 187d 13d 204d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341009 100 203d 14d 204d Needs Action Holding On Hold ArchWell Health Virtual Tech Healthcare Provider PC —
WO-01341012 100 187d 6d 204d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01341014 100 187d 8d 204d Needs Action Field Work Incomplete ENDOSCOPY CENTER OF WNY Repair Healthcare Provider P5 Parts Wrong —
WO-01341015 100 189d 14d 204d Needs Action Materials Awaiting Parts ENDOSCOPY CENTER OF WNY Repair Healthcare Provider P5 Yes
WO-01341025 100 187d 0d 204d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01341027 100 195d 0d 204d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Repair Lab/Power PC —
WO-01341032 100 185d 0d 204d Needs Action Holding On Hold Bellefaire JCB Health Clinic Depot Healthcare Provider P3 Parts Shipping Yes
WO-01341034 100 185d 14d 204d Needs Action Materials Awaiting Parts CenterWell (Humana) Repair Healthcare Provider P3 Vendor Yes
WO-01341035 100 194d 7d 204d Needs Action Coordinators Assigned Sono Bello Parts Sale Healthcare Provider PSM Parts Shipping Yes
WO-01341041 100 186d 2d 204d Needs Action Coordinators Assigned ELITE INDUSTRIAL SERVICES (IL) Repair EMS P7 Parts Wrong Yes
WO-01341042 100 186d 2d 204d Needs Action Coordinators Assigned Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01341045 100 187d 14d 204d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01341046 100 186d 11d 204d Needs Action Materials Awaiting Parts Sono Bello Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01341047 100 200d 14d 204d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01341049 100 185d 0d 204d Needs Action Coordinators Scheduled CenterWell (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Vendor Yes
WO-01341050 100 185d 2d 204d Needs Action Coordinators Assigned Sono Bello Repair Healthcare Provider P3 Parts Wrong Yes
WO-01341055 100 192d 0d 204d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01341130 100 201d 13d 203d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01341131 100 201d 13d 203d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01341132 100 198d 13d 203d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01341133 100 185d 13d 203d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01341134 100 190d 13d 203d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Orientation Clinical Education PSM —
WO-01341135 100 199d 13d 203d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01341136 100 185d — 203d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE FCO FCO PC —
WO-01341137 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341138 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341139 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341140 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341141 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341142 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341143 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341144 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341145 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341146 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341147 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341148 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341149 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341150 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341151 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341152 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341153 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341154 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341155 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341156 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341157 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341158 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341159 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341160 100 200d 13d 203d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 210d