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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01340733 100 263d 9d 270d Needs Action Coordinators Scheduled AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power P7 —
WO-01340743 100 251d 0d 270d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01340747 100 250d 1d 270d Needs Action Field Work Incomplete MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01340751 100 269d 14d 270d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01340755 100 261d 0d 270d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01340757 100 262d 9d 270d Needs Action Coordinators Scheduled Johnson & Johnson EHW Inspection Healthcare Provider PSM —
WO-01340858 100 269d 14d 269d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01340860 100 250d 14d 269d Needs Action Coordinators Reschedule Sono Bello Depot Healthcare Provider PSM Yes
WO-01340861 100 256d 7d 269d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01340867 100 255d 14d 269d Needs Action Materials Awaiting Parts Lovet Pet Health Care (Formerly Arizona Pet) Virtual Tech - Drop Shipment Animal Health PC Yes
WO-01340871 100 251d 7d 269d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01340873 100 258d 6d 269d Needs Action Coordinators Scheduled PHMC - Public Health Management Corporation Inspection Healthcare Provider PSM —
WO-01340874 100 258d 6d 269d Needs Action Coordinators Scheduled PHMC - Public Health Management Corporation Inspection Healthcare Provider PSM —
WO-01340876 100 258d 8d 269d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC Parts Shipping —
WO-01340877 100 258d 6d 269d Needs Action Coordinators Scheduled PHMC - Public Health Management Corporation Inspection Healthcare Provider PSM —
WO-01340879 100 269d 13d 269d Needs Action Coordinators Assigned BLUE GRASS TRANSPORTATION Preventive Maintenance EMS PSM —
WO-01340882 100 269d 13d 269d Needs Action Coordinators Assigned CareATC Inspection Healthcare Provider PSM —
WO-01340884 100 269d 14d 269d Needs Action Coordinators Ready for Scheduling CareATC Inspection Healthcare Provider PSM —
WO-01340887 100 251d 1d 269d Needs Action Coordinators Assigned UNION RESCUE (NC) Preventive Maintenance EMS PSM —
WO-01340888 100 250d 1d 269d Needs Action Coordinators Scheduled HAMASPIK OF ORANGE COUNTY INC Inspection EMS PSM —
WO-01340889 100 255d 14d 269d Needs Action Holding On Hold Sono Bello Virtual Tech Healthcare Provider PC —
WO-01340890 100 251d 2d 269d Needs Action Coordinators Scheduled Mukwonago Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01340893 100 255d — 269d Needs Action Field Work 05-Tech-Off-Site ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01340894 100 257d 6d 269d Needs Action Coordinators Assigned NORTH CENTRAL EMS Preventive Maintenance EMS PSM Parts Wrong —
WO-01340895 100 265d 12d 269d Needs Action Coordinators Assigned CITY OF WOOSTER, DIVISION OF FIRE Preventive Maintenance EMS PSM —
WO-01340896 100 257d 7d 269d Needs Action Coordinators Assigned NORTH CENTRAL EMS Preventive Maintenance EMS PSM Parts Wrong —
WO-01340897 100 269d 14d 269d Needs Action Coordinators Ready for Scheduling CareATC Inspection Healthcare Provider PSM —
WO-01340899 100 264d 11d 269d Needs Action Coordinators Scheduled PASSAIC COUNTY COMMUNITY COLLEGE Preventive Maintenance EMS PSM —
WO-01340900 100 252d 3d 269d Needs Action Coordinators Assigned CareATC Inspection Healthcare Provider PSM —
WO-01340901 100 251d 14d 269d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01340902 100 268d 13d 269d Needs Action Coordinators Scheduled CareATC Inspection Healthcare Provider PSM —
WO-01340903 100 264d 11d 269d Needs Action Coordinators Scheduled BOROUGH OF NORTH PLAINFIELD FIRE DEPARTMENT Inspection EMS PSM —
WO-01340904 100 265d 12d 269d Needs Action Coordinators Assigned CENTRAL FIRE DISTRICT Preventive Maintenance EMS PSM —
WO-01340906 100 251d 1d 269d Needs Action Coordinators Assigned RELIANCE MEDICAL TRANSPORT Preventive Maintenance EMS PSM —
WO-01340907 100 265d 12d 269d Needs Action Coordinators Assigned SHARON TOWNSHIP FIRE DEPARTMENT SHARON CENTER Preventive Maintenance EMS PSM —
WO-01340908 100 257d 5d 269d Needs Action Coordinators Assigned NORTH CENTRAL EMS Preventive Maintenance EMS PSM Parts Wrong —
WO-01340909 100 265d 12d 269d Needs Action Coordinators Assigned CHIPPEWA TOWNSHIP FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01340910 100 262d 9d 269d Needs Action Coordinators Scheduled CHATHAM EMERGENCY SQUAD, INC. Inspection EMS PSM —
WO-01340911 100 257d 5d 269d Needs Action Coordinators Assigned NORTH CENTRAL EMS Preventive Maintenance EMS PSM Parts Wrong —
WO-01340912 100 252d 0d 269d Needs Action Billing Billing Review GCX Medical Upgrade Project PC Billing —
WO-01340913 100 269d 14d 269d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01340914 100 263d 9d 269d Needs Action Coordinators Scheduled SCIOTO TOWNSHIP FIRE DEPARTMENT CHILLICOTHE Inspection EMS PSM —
WO-01340915 100 252d 3d 269d Needs Action Coordinators Reschedule ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01340916 100 265d 12d 269d Needs Action Coordinators Assigned MAYFIELD HEIGHTS FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01340917 100 263d 9d 269d Needs Action Holding On Hold AccuCare Event Medical Preventive Maintenance Healthcare Provider PSM —
WO-01340919 100 269d 13d 269d Needs Action Coordinators Scheduled Milford Regional Physician Group Inspection Healthcare Provider PSM —
WO-01340920 100 269d 14d 269d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01340921 100 265d 12d 269d Needs Action Coordinators Assigned AMERICA AMBULANCE SERVICE Preventive Maintenance EMS PSM —
WO-01340923 100 251d 14d 269d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01340924 100 264d 11d 269d Needs Action Coordinators Scheduled ROBERT WOOD JOHNSON BARNABAS HEALTH Inspection EMS PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 276d