Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
250d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 207d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 208d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 195d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 186d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 180d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 183d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01330803 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330804 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330805 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330806 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330807 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330808 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330809 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330810 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330811 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330812 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330813 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330814 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330816 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330817 100 199d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330818 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330819 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330820 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330821 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330822 100 193d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330823 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330824 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330825 100 206d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330826 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330827 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330828 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330829 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330830 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330831 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330832 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330833 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330834 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330839 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330840 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330841 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330842 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330843 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330844 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330845 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330846 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330847 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330848 100 193d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330849 100 193d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330850 100 193d — 222d Needs Action Coordinators Scheduled HIGI LLC Preventive Maintenance — PSM —
WO-01330851 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330852 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330853 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330854 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330855 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330856 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —
WO-01330857 100 221d — 222d Needs Action Holding Ready for Release HIGI LLC Preventive Maintenance — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 348d
2 GE Healthcare FMI 2,737 2,737 198d
3 HIGI LLC 1,207 1,207 218d
4 GCX Medical 825 825 197d
5 CVS 515 515 243d
6 GE HEALTHCARE 489 489 215d
7 Oak Street Health 243 243 194d
8 MIDMARK 187 187 185d
9 AGILENT TECHNOLOGIES (ASP) 173 173 198d
10 AGILENT TECHNOLOGIES (VPD) 153 153 212d
11 TEXAS MEDICAL SCREENING 144 144 189d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 342d
13 Conviva Care Solutions (Humana) 99 99 192d
14 Modern Animal Hospital 63 63 190d
15 HCA Urgent Care 62 62 205d