Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 187d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01317614 100 198d 12d 262d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01317617 100 189d 31d 262d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01317618 100 189d 31d 262d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01317619 100 198d 12d 262d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01317621 100 193d 12d 262d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01317622 100 198d 12d 262d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01317623 100 198d 12d 262d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01317625 100 198d 12d 262d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01317628 100 188d 0d 262d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01317629 100 198d 12d 262d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01317630 100 188d 0d 262d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01317632 100 198d 12d 262d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01317635 100 198d 12d 262d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01317639 100 198d 12d 262d Needs Action Coordinators Scheduled Access Health - WV Inspection Healthcare Provider PSM Parts Wrong —
WO-01317645 100 196d 11d 262d Needs Action Coordinators Scheduled Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01317652 100 247d 49d 262d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01317655 100 247d 49d 262d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01317811 100 211d 46d 262d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01317812 100 211d 46d 262d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01318086 100 190d 6d 261d Needs Action Coordinators Scheduled USA Vein Clinic Inspection Healthcare Provider PSM —
WO-01318097 100 193d 0d 261d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01318122 100 185d 0d 261d Needs Action Billing WO Correction Needed GCX Medical Upgrade Project PC —
WO-01318139 100 233d 57d 261d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01318142 100 233d 57d 261d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01318146 100 227d 48d 261d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01318379 100 195d 18d 260d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01318380 100 205d 53d 260d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01318390 100 184d 51d 260d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01318392 100 245d 45d 260d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01318394 100 245d 45d 260d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01318396 100 245d 45d 260d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01318398 100 245d 45d 260d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01318399 100 245d 45d 260d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01318401 100 184d 8d 260d Needs Action Holding On Hold VillageMD Virtual Tech - Depot Healthcare Provider PSM Parts Shipping Yes
WO-01318405 100 245d 45d 260d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01318406 100 245d 45d 260d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01318430 100 184d 0d 260d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01318431 100 184d 0d 260d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01318432 100 185d 2d 260d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01318433 100 184d 0d 260d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01318434 100 185d 2d 260d Needs Action Coordinators Scheduled GE Healthcare FMI FCO FCO PC —
WO-01318446 100 196d 0d 260d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01318477 100 206d 18d 260d Needs Action Holding On Hold South Carolina Internal Medicine Inspection Healthcare Provider PSM Technical Complex —
WO-01318504 100 198d 16d 260d Needs Action Coordinators Scheduled Centurion of Georgia Inspection Healthcare Provider PSM Parts Shipping —
WO-01318510 100 184d 6d 260d Needs Action Coordinators Assigned Centurion of Florida Inspection Healthcare Provider PSM —
WO-01318512 100 190d 6d 260d Needs Action Coordinators Assigned Centurion of Florida Inspection Healthcare Provider PSM —
WO-01318514 100 260d 56d 260d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01318525 100 247d 0d 260d Needs Action Billing Billing Review HIGI LLC Repair/PM Kiosk P4 Yes
WO-01318539 100 206d 18d 260d Needs Action Holding On Hold South Carolina Internal Medicine Inspection Healthcare Provider PSM Technical Complex —
WO-01318649 100 233d 55d 260d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 202d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 189d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 216d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 196d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 209d