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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 187d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01318650 100 196d 0d 259d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01318680 100 183d 10d 259d Needs Action Coordinators Scheduled Infusion for Health Inspection Healthcare Provider PSM —
WO-01318684 100 252d 50d 259d Needs Action Coordinators Assigned Infusion for Health Inspection Healthcare Provider PSM —
WO-01318686 100 190d 5d 259d Needs Action Billing Billing Review PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01318689 100 252d 50d 259d Needs Action Coordinators Assigned Infusion for Health Inspection Healthcare Provider PSM —
WO-01318691 100 252d 52d 259d Needs Action Coordinators Assigned Infusion for Health Inspection Healthcare Provider PSM —
WO-01318695 100 252d 50d 259d Needs Action Coordinators Assigned Infusion for Health Inspection Healthcare Provider PSM —
WO-01318700 100 198d 12d 259d Needs Action Coordinators Scheduled Centurion of Georgia Inspection Healthcare Provider PSM Parts Shipping —
WO-01318705 100 196d 0d 259d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01318712 100 233d 55d 259d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01318716 100 233d 55d 259d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01318725 100 184d 55d 259d Needs Action Materials Awaiting Parts VillageMD Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01318729 100 185d 54d 259d Needs Action Materials Awaiting Parts ROSWELL PARK Virtual Tech - Drop Shipment Healthcare Provider PSM Yes
WO-01318737 100 188d 53d 259d Needs Action Holding On Hold HSHS Medical Group Inc (Hospital Sisters Health System Medical Group) Depot Healthcare Provider PSM Parts Shipping Yes
WO-01318741 100 198d 50d 259d Needs Action Holding Ready for Release GE Healthcare FMI Installation FCO PC —
WO-01318750 100 217d 37d 259d Needs Action Coordinators Scheduled Valley View Center for Nursing Care and Rehabilitation Inspection Healthcare Provider PSM —
WO-01318751 100 218d 52d 259d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01318753 100 226d 54d 259d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01318754 100 226d 55d 259d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01318763 100 218d 52d 259d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01318764 100 226d 53d 259d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01318776 100 191d 0d 259d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Parts Backorder Yes
WO-01318794 100 226d 52d 259d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01318806 100 196d 56d 259d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —
WO-01318807 100 226d 54d 259d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01318808 100 226d 49d 259d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01318813 100 206d 18d 259d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01318821 100 259d 54d 259d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PSM —
WO-01318831 100 206d 18d 259d Needs Action Holding On Hold Oak Street Health SWAPOUT Healthcare Provider PC Parts Shipping Yes
WO-01318842 100 197d 54d 259d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01318893 100 226d 53d 259d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01318894 100 226d 55d 259d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01318897 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318898 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318900 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318901 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318903 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318904 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318905 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318906 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318907 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318908 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318909 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318910 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318911 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318912 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318913 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318914 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318915 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —
WO-01318916 100 202d 54d 259d Needs Action Dispatch Entered GCX Medical Upgrade Project PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 202d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 189d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 216d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 196d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 209d