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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01339995 100 252d 11d 272d Needs Action Field Work Incomplete SINAI HOSPITAL Repair EMS P7 —
WO-01339999 100 262d 12d 272d Needs Action Field Work Tech Off Site OSWEGO HEALTH Inspection Healthcare Provider PSM —
WO-01340011 100 262d 16d 272d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01340014 100 251d 0d 272d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01340015 100 251d 0d 272d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01340017 100 250d — 272d Needs Action Dispatch L2 Review GE Healthcare FMI Installation FCO PC Parts Shipping —
WO-01340018 100 251d 0d 272d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01340019 100 251d 0d 272d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01340020 100 269d 14d 272d Needs Action Coordinators Assigned CITY OF TAMARAC FIRE RESCUE Preventive Maintenance EMS PSM —
WO-01340031 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340034 100 251d 2d 272d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01340036 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340039 100 255d 0d 272d Needs Action Billing Billing Review MIDMARK Delivery Healthcare Provider PC —
WO-01340040 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340044 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340047 100 252d 0d 272d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340052 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340058 100 264d 17d 272d Needs Action Holding On Hold Cornell Scott - Hill Health Center Conneticut Virtual Tech Healthcare Provider PC —
WO-01340062 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340063 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340066 100 260d 0d 272d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340068 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340072 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340073 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340074 100 251d 0d 272d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340075 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340077 100 254d 0d 272d Needs Action Billing Billing Review VILLASPRING Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01340078 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340080 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340081 100 260d 0d 272d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340083 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340087 100 250d 7d 272d Needs Action Coordinators Reschedule Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Backorder —
WO-01340089 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340093 100 255d 15d 272d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340094 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340096 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340097 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340099 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340101 100 251d 17d 272d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01340102 100 260d 11d 272d Needs Action Field Work Tech Off Site Mercy Medical Equipment Company Inspection Installation PC —
WO-01340103 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340104 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340105 100 250d 6d 272d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Cust
WO-01340106 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340107 100 268d 13d 272d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340109 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340111 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340112 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340113 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340114 100 265d 11d 272d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d