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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01325053 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325054 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325055 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325056 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325057 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325058 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325059 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325060 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325061 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325062 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325065 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325066 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325067 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325068 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325071 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325072 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325073 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325074 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325075 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325076 100 279d 50d 319d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325079 100 262d 37d 319d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01325080 100 293d 49d 319d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01325095 100 297d 42d 319d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01325096 100 297d 42d 319d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01325099 100 297d 42d 319d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01325101 100 297d 42d 319d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01325103 100 251d — 319d Needs Action Dispatch L2 Review Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01325105 100 297d 42d 319d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01325110 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325113 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325115 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325118 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325119 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325120 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325121 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325122 100 292d 49d 319d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01325123 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325124 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325125 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325126 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325127 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325128 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325129 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325130 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325134 100 258d 12d 319d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01325139 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325141 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325142 100 301d 38d 319d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325143 100 258d 12d 319d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01325209 100 258d 30d 318d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC Parts Wrong —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 413d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 276d