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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
322d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 279d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 280d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 267d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 258d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 252d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 255d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01341281 100 253d 2d 267d Needs Action Coordinators Scheduled Williams Eye Institute Inspection Healthcare Provider PSM —
WO-01341283 100 267d 13d 267d Needs Action Coordinators Ready for Scheduling Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01341288 100 263d 8d 267d Needs Action Coordinators Scheduled Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01341289 100 253d 6d 267d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01341297 100 257d 4d 267d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01341299 100 267d 13d 267d Needs Action Coordinators Ready for Scheduling Aspire of WNY Inspection Healthcare Provider PSM —
WO-01341300 100 267d 13d 267d Needs Action Coordinators Ready for Scheduling Aspire of WNY Inspection Healthcare Provider PSM —
WO-01341304 100 267d 13d 267d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01341307 100 267d 13d 267d Needs Action Coordinators Ready for Scheduling HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01341309 100 267d 13d 267d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01341310 100 267d 13d 267d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01341311 100 267d 13d 267d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01341315 100 252d 0d 267d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01341316 100 267d 13d 267d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01341317 100 251d 1d 267d Needs Action Coordinators Assigned Advanced Dermatology and Cosmetic Surgery (ADCS) Inspection Healthcare Provider PSM —
WO-01341322 100 260d 0d 267d Needs Action Billing Billing Review HIGI LLC Repair Kiosk P4 Parts Wrong Yes
WO-01341323 100 260d 8d 267d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01341327 100 260d 8d 267d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01341329 100 267d 13d 267d Needs Action Coordinators Ready for Scheduling Centurion of Georgia Inspection Healthcare Provider PSM —
WO-01341330 100 252d 6d 267d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Repair FCO PC —
WO-01341331 100 251d 6d 267d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Repair FCO PC —
WO-01341332 100 264d 9d 267d Needs Action Coordinators Assigned CITY OF MASON FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01341334 100 257d 5d 267d Needs Action Coordinators Scheduled Centurion of Georgia Evaluation Healthcare Provider P3 —
WO-01341335 100 266d 12d 267d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01341336 100 257d 5d 267d Needs Action Coordinators Scheduled Centurion of Georgia Evaluation Healthcare Provider P3 —
WO-01341337 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341338 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341339 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341340 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341341 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341342 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341343 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341344 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341345 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341346 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341347 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341348 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341349 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341350 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341351 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341352 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341353 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341354 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341355 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341356 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341357 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341358 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341359 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341360 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341361 100 258d 6d 267d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 420d
2 GE Healthcare FMI 2,737 2,737 270d
3 HIGI LLC 1,207 1,207 290d
4 GCX Medical 825 825 269d
5 CVS 515 515 315d
6 GE HEALTHCARE 489 489 287d
7 Oak Street Health 243 243 266d
8 MIDMARK 187 187 257d
9 AGILENT TECHNOLOGIES (ASP) 173 173 270d
10 AGILENT TECHNOLOGIES (VPD) 153 153 284d
11 TEXAS MEDICAL SCREENING 144 144 261d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 414d
13 Conviva Care Solutions (Humana) 99 99 264d
14 Modern Animal Hospital 63 63 262d
15 HCA Urgent Care 62 62 277d