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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01325051 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325052 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325053 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325054 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325055 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325056 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325057 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325058 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325059 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325060 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325061 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325062 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325065 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325066 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325067 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325068 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325071 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325072 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325073 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325074 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325075 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325076 100 278d 50d 318d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325079 100 261d 37d 318d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01325080 100 292d 49d 318d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01325095 100 296d 42d 318d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01325096 100 296d 42d 318d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01325099 100 296d 42d 318d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01325101 100 296d 42d 318d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01325103 100 250d — 318d Needs Action Dispatch L2 Review Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01325105 100 296d 42d 318d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01325110 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325113 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325115 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325118 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325119 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325120 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325121 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325122 100 291d 49d 318d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01325123 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325124 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325125 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325126 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325127 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325128 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325129 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325130 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325134 100 257d 12d 318d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01325139 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325141 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —
WO-01325142 100 300d 38d 318d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC Technical Complex —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 275d