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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 187d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01324778 100 185d 4d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324779 100 189d 4d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01324785 100 185d 21d 253d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC Parts Shipping —
WO-01324788 100 185d 25d 253d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01324794 100 185d 25d 253d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01324798 100 185d 25d 253d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01324802 100 185d 25d 253d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01324805 100 185d 25d 253d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01324806 100 185d 25d 253d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01324810 100 185d 25d 253d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01324811 100 185d 25d 253d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01324813 100 185d 25d 253d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01324814 100 185d 25d 253d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01324816 100 185d 25d 253d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01324824 100 183d 47d 253d Needs Action Holding On Hold VillageMD Depot Healthcare Provider PSM Parts Shipping Yes
WO-01324960 100 199d 13d 253d Needs Action Coordinators Scheduled Advanced Dermatology Associates, LTD Inspection Healthcare Provider PSM —
WO-01324964 100 188d 4d 253d Needs Action Coordinators Assigned Centurion of Georgia Inspection Healthcare Provider PSM —
WO-01324968 100 183d 0d 253d Needs Action Billing Ready to Bill MIDMARK Delivery Healthcare Provider PC —
WO-01324979 100 216d 50d 253d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01324987 100 227d 49d 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01324988 100 227d 49d 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01324989 100 227d 49d 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01324990 100 227d 49d 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01324992 100 227d 49d 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01324994 100 227d 49d 252d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01325024 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325025 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325026 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325027 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325028 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325031 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325032 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325033 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325034 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325035 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325036 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325037 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325038 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325039 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325040 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325041 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325042 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325043 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325044 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325045 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325046 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325047 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325048 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325049 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01325050 100 212d 50d 252d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 202d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 201d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 220d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 189d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 216d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 196d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 209d