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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
319d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 276d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 277d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 264d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 255d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 252d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01269361 100 277d 33d 543d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01269368 100 270d 52d 543d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01269372 100 270d 52d 543d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01269378 100 270d 45d 543d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01269527 100 527d 208d 542d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01269532 100 527d 208d 542d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01269789 100 527d 207d 541d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01269791 100 527d 207d 541d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01270013 100 257d 116d 541d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PSM —
WO-01270043 100 282d 21d 541d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01270498 100 507d 205d 537d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk PC —
WO-01270745 100 527d 204d 537d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM Parts Backorder —
WO-01271101 100 276d — 536d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01271302 100 438d 202d 535d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01271303 100 438d 202d 535d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01271568 100 527d 201d 533d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01271601 100 332d 198d 533d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01271651 100 528d — 531d Needs Action Holding On Hold OLYMPIC VETERINARY Repair Animal Health P3 —
WO-01271653 100 255d 0d 531d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Parts Wrong Yes
WO-01271693 100 293d 83d 531d Needs Action Coordinators Assigned PHILIPS HEALTHCARE FCO FCO PC —
WO-01271745 100 527d 200d 531d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01271788 100 527d 200d 530d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01271826 100 529d — 530d Needs Action Holding On Hold TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01271978 100 522d 199d 530d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01271982 100 522d 199d 530d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01272296 100 254d 79d 528d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Repair Bed Services P5 —
WO-01272441 100 527d 197d 528d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01272539 100 438d 196d 527d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01272540 100 438d 196d 527d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01272548 100 438d 196d 527d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01272549 100 438d 196d 527d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01273113 100 523d 196d 527d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01273170 100 324d — 527d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01273186 100 527d 196d 527d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01273188 100 527d 196d 527d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01274314 100 506d 194d 522d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01274773 100 338d — 521d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274780 100 338d — 521d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274782 100 338d — 521d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274783 100 338d — 521d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274787 100 338d 121d 521d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01274790 100 338d 121d 521d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01274795 100 338d 121d 521d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01274800 100 338d — 521d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274807 100 338d — 521d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274808 100 338d — 521d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274812 100 338d — 521d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274821 100 338d — 521d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274823 100 338d — 521d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274828 100 338d — 521d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 417d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 266d
5 CVS 515 515 312d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 263d
8 MIDMARK 187 187 254d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 258d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 261d
14 Modern Animal Hospital 63 63 259d
15 HCA Urgent Care 62 62 274d