Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
252d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 209d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 210d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 197d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 188d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 182d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 185d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01129273 100 743d 526d 922d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129274 100 743d 526d 922d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129275 100 743d 526d 922d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129277 100 743d 526d 922d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129280 100 743d 526d 922d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129281 100 743d 526d 922d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129282 100 743d 526d 922d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129284 100 743d 527d 922d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129285 100 743d 527d 922d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129287 100 743d 526d 922d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129291 100 743d 526d 922d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129780 100 743d 525d 918d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129793 100 743d 525d 918d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129799 100 743d 525d 918d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129831 100 743d 525d 918d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01130293 100 743d 524d 917d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01130295 100 743d 524d 917d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01130296 100 743d 524d 917d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01130657 100 743d 523d 916d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01130847 100 193d — 916d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01130940 100 335d — 916d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01133817 100 743d 521d 915d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01136155 100 743d 519d 910d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01136156 100 743d 519d 910d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01136656 100 743d 518d 909d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01137084 100 743d 517d 909d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01137085 100 743d 436d 909d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01137122 100 734d — 908d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) Repair Lab/Power P7 —
WO-01137126 100 734d — 908d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) Repair Lab/Power P7 —
WO-01137433 100 743d 516d 908d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01137439 100 743d 516d 908d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01137440 100 743d 516d 908d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01137812 100 687d 515d 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01137820 100 687d 515d 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01137826 100 743d 515d 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01138398 100 225d 334d 902d Needs Action Coordinators Reschedule NOTTINGHAM Depot - Rental Healthcare Provider PSM Parts Wrong —
WO-01138632 100 738d — 901d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Parts Wrong —
WO-01138636 100 738d — 901d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138638 100 738d — 901d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138643 100 738d — 901d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Parts Wrong —
WO-01138647 100 738d — 901d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138648 100 738d — 901d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138650 100 738d — 901d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138654 100 738d — 901d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138659 100 738d — 901d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138661 100 738d — 901d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138662 100 738d — 901d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138663 100 738d — 901d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC —
WO-01138666 100 738d — 901d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138667 100 738d — 901d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 350d
2 GE Healthcare FMI 2,737 2,737 200d
3 HIGI LLC 1,207 1,207 220d
4 GCX Medical 825 825 199d
5 CVS 515 515 245d
6 GE HEALTHCARE 489 489 217d
7 Oak Street Health 243 243 196d
8 MIDMARK 187 187 187d
9 AGILENT TECHNOLOGIES (ASP) 173 173 200d
10 AGILENT TECHNOLOGIES (VPD) 153 153 214d
11 TEXAS MEDICAL SCREENING 144 144 191d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 344d
13 Conviva Care Solutions (Humana) 99 99 194d
14 Modern Animal Hospital 63 63 192d
15 HCA Urgent Care 62 62 207d