Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01129273 100 811d 526d 990d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129274 100 811d 526d 990d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129275 100 811d 526d 990d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129277 100 811d 526d 990d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129280 100 811d 526d 990d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129281 100 811d 526d 990d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129282 100 811d 526d 990d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129284 100 811d 527d 990d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129285 100 811d 527d 990d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129287 100 811d 526d 990d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129291 100 811d 526d 990d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129780 100 811d 525d 986d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129793 100 811d 525d 986d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129799 100 811d 525d 986d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129831 100 811d 525d 986d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01130293 100 811d 524d 985d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01130295 100 811d 524d 985d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01130296 100 811d 524d 985d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01130657 100 811d 523d 984d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01130847 100 261d — 984d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01130940 100 403d — 984d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01133817 100 811d 521d 983d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01136155 100 811d 519d 978d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01136156 100 811d 519d 978d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01136656 100 811d 518d 977d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01137084 100 811d 517d 977d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01137085 100 811d 436d 977d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01137122 100 802d — 976d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) Repair Lab/Power P7 —
WO-01137126 100 802d — 976d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) Repair Lab/Power P7 —
WO-01137433 100 811d 516d 976d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01137439 100 811d 516d 976d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01137440 100 811d 516d 976d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01137812 100 755d 515d 972d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01137820 100 755d 515d 972d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01137826 100 811d 515d 972d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01138398 100 293d 334d 970d Needs Action Coordinators Reschedule NOTTINGHAM Depot - Rental Healthcare Provider PSM Parts Wrong —
WO-01138632 100 806d — 969d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Parts Wrong —
WO-01138636 100 806d — 969d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138638 100 806d — 969d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138643 100 806d — 969d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Parts Wrong —
WO-01138647 100 806d — 969d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138648 100 806d — 969d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138650 100 806d — 969d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138654 100 806d — 969d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138659 100 806d — 969d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138661 100 806d — 969d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138662 100 806d — 969d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138663 100 806d — 969d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC —
WO-01138666 100 806d — 969d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —
WO-01138667 100 806d — 969d Needs Action Holding On Hold AVANTOR SERVICES (FORMERLY VWR CATALYST) PM/CAL Lab/Power PC Customer Schedule —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 274d