Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01343183 100 265d — 265d Needs Action Dispatch Entered GE Healthcare FMI FCO — PC —
WO-01343184 100 265d — 265d Needs Action Dispatch Entered GE Healthcare FMI FCO — PC —
WO-01343185 100 265d — 265d Needs Action Dispatch Entered GE Healthcare FMI FCO — PC —
WO-01343186 100 265d — 265d Needs Action Dispatch Entered GE Healthcare FMI FCO — PC —
WO-01343187 100 265d — 265d Needs Action Dispatch Entered GE Healthcare FMI FCO — PC —
WO-01343188 100 265d — 265d Needs Action Dispatch Entered GE Healthcare FMI FCO — PC —
WO-01114533 100 811d 516d 1,014d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01158134 100 811d 474d 915d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01158137 100 811d 474d 915d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01158149 100 811d 474d 915d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01158151 100 811d 474d 915d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01158153 100 811d 474d 915d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01158155 100 811d 474d 915d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01158160 100 811d 474d 915d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01237717 100 583d 286d 653d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01237720 100 583d 286d 653d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01261786 100 565d 229d 573d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01261917 100 269d 54d 572d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01261978 100 460d — 572d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01111865 100 802d — 1,026d Needs Action Holding On Hold ZONO SANITECH Upgrade FCO PSM Technical Complex —
WO-01112860 100 811d 551d 1,024d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01113132 100 811d 549d 1,021d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01113139 100 811d 549d 1,021d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01113142 100 811d 549d 1,021d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01113448 100 811d 548d 1,020d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01114140 100 802d — 1,017d Needs Action Holding On Hold Waldmann Installation Healthcare Provider PC —
WO-01114219 100 811d 546d 1,017d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01117083 100 811d 543d 1,012d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01117085 100 811d 543d 1,012d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01117095 100 811d 543d 1,012d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01117122 100 811d 543d 1,012d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01117126 100 811d 543d 1,012d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01117363 100 811d 542d 1,011d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01117366 100 811d 542d 1,011d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01117369 100 811d 542d 1,011d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01117372 100 811d 542d 1,011d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01117373 100 811d 542d 1,011d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01124890 100 811d 536d 1,004d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01125242 100 811d 535d 1,003d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01126233 100 811d 534d 999d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01126732 100 802d — 998d Needs Action Holding On Hold ZONO SANITECH Upgrade FCO PSM —
WO-01126745 100 802d — 998d Needs Action Holding On Hold ZONO SANITECH Upgrade FCO PSM —
WO-01127218 100 811d 531d 997d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01127705 100 811d 530d 993d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01128023 100 811d 529d 993d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01128024 100 811d 529d 993d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01128528 100 811d 528d 991d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01128857 100 811d 527d 990d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01128863 100 811d 527d 990d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01129272 100 811d 526d 990d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 267d
3 HIGI LLC 1,207 1,207 287d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 285d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 268d
10 AGILENT TECHNOLOGIES (VPD) 153 153 281d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 411d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 274d