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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
321d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 279d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 254d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01341279 100 266d 13d 266d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01341280 100 266d 13d 266d Needs Action Coordinators Ready for Scheduling CNY Fertility Inspection Healthcare Provider PSM —
WO-01341281 100 251d 2d 266d Needs Action Coordinators Scheduled Williams Eye Institute Inspection Healthcare Provider PSM —
WO-01341283 100 266d 13d 266d Needs Action Coordinators Ready for Scheduling Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01341288 100 262d 8d 266d Needs Action Coordinators Scheduled Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01341289 100 252d 6d 266d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01341297 100 256d 4d 266d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01341299 100 266d 13d 266d Needs Action Coordinators Ready for Scheduling Aspire of WNY Inspection Healthcare Provider PSM —
WO-01341300 100 266d 13d 266d Needs Action Coordinators Ready for Scheduling Aspire of WNY Inspection Healthcare Provider PSM —
WO-01341304 100 266d 13d 266d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01341307 100 266d 13d 266d Needs Action Coordinators Ready for Scheduling HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01341309 100 266d 13d 266d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01341310 100 266d 13d 266d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01341311 100 266d 13d 266d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01341315 100 251d 0d 266d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01341316 100 266d 13d 266d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01341317 100 250d 1d 266d Needs Action Coordinators Assigned Advanced Dermatology and Cosmetic Surgery (ADCS) Inspection Healthcare Provider PSM —
WO-01341322 100 259d 0d 266d Needs Action Billing Billing Review HIGI LLC Repair Kiosk P4 Parts Wrong Yes
WO-01341323 100 259d 8d 266d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01341327 100 259d 8d 266d Needs Action Coordinators Scheduled HCA Urgent Care Inspection Healthcare Provider PSM —
WO-01341329 100 266d 13d 266d Needs Action Coordinators Ready for Scheduling Centurion of Georgia Inspection Healthcare Provider PSM —
WO-01341330 100 251d 6d 266d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Repair FCO PC —
WO-01341331 100 250d 6d 266d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Repair FCO PC —
WO-01341332 100 263d 9d 266d Needs Action Coordinators Assigned CITY OF MASON FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01341334 100 256d 5d 266d Needs Action Coordinators Scheduled Centurion of Georgia Evaluation Healthcare Provider P3 —
WO-01341335 100 265d 12d 266d Needs Action Coordinators Scheduled Oak Street Health Inspection Healthcare Provider PSM —
WO-01341336 100 256d 5d 266d Needs Action Coordinators Scheduled Centurion of Georgia Evaluation Healthcare Provider P3 —
WO-01341337 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341338 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341339 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341340 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341341 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341342 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341343 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341344 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341345 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341346 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341347 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341348 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341349 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341350 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341351 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341352 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341353 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341354 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341355 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341356 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341357 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341358 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341359 100 257d 6d 266d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 419d
2 GE Healthcare FMI 2,737 2,737 269d
3 HIGI LLC 1,207 1,207 289d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 256d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 283d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 263d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 276d