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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
256d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 213d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 201d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 192d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01341410 100 192d 6d 201d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341411 100 192d 6d 201d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341412 100 192d 6d 201d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341413 100 192d 6d 201d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341414 100 192d 6d 201d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341415 100 192d 6d 201d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341416 100 192d 6d 201d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01341417 100 192d 6d 201d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01349229 100 200d 12d 200d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01349230 100 200d 12d 200d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01349231 100 200d 12d 200d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01349232 100 187d 0d 200d Needs Action Coordinators Assigned Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 Yes
WO-01349233 100 200d 12d 200d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01349234 100 200d 12d 200d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01349235 100 200d 12d 200d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01349236 100 199d 12d 200d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01349241 100 186d 2d 200d Needs Action Coordinators Scheduled MIDMARK Installation Healthcare Provider PC —
WO-01349242 100 186d 12d 200d Needs Action Materials Awaiting Parts Open Cities Health Center Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01349243 100 194d 0d 200d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01349246 100 187d 0d 200d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Tech Training —
WO-01349247 100 200d 12d 200d Needs Action Coordinators Assigned HIGI LLC Connectivity Kiosk P4 —
WO-01349250 100 185d 5d 200d Needs Action Coordinators Scheduled MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01349251 100 187d — 200d Needs Action Holding 07e-Partial Project MIDMARK Repair Healthcare Provider P4 Customer Approval —
WO-01349254 100 185d 0d 200d Needs Action Holding On Hold Wellpath LLC Depot Healthcare Provider PSM Parts Shipping Yes
WO-01349256 100 185d 12d 200d Needs Action Coordinators Scheduled GE Healthcare FMI Installation FCO PC —
WO-01349258 100 194d 0d 200d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC Yes
WO-01349260 100 192d 12d 200d Needs Action Coordinators Scheduled MIDMARK Cross-Training Healthcare Provider PC —
WO-01349262 100 199d 0d 200d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01349265 100 200d 12d 200d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349266 100 186d 12d 200d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Depot Healthcare Provider PC Yes
WO-01349268 100 185d 6d 200d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Wrong Cust
WO-01349269 100 186d 0d 200d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01349278 100 200d 12d 200d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01349280 100 199d 12d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349281 100 185d 11d 200d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01349282 100 193d 12d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349285 100 196d 12d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349286 100 185d 1d 200d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01349287 100 196d 12d 200d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01349290 100 186d 12d 200d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Yes
WO-01349291 100 200d 12d 200d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM —
WO-01349292 100 185d 11d 200d Needs Action Materials Awaiting Parts YesCare Parts Sale Healthcare Provider PSM Yes
WO-01349293 100 200d 12d 200d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Customer Schedule —
WO-01349295 100 185d 3d 200d Needs Action Coordinators Assigned MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01349296 100 200d 12d 200d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01349299 100 186d 12d 200d Needs Action Holding On Hold Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01349301 100 187d 6d 200d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01349302 100 200d 12d 200d Needs Action Coordinators Assigned BEDFORD HEIGHTS FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01349331 100 187d 10d 200d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01349334 100 194d 12d 200d Needs Action Coordinators Assigned HCA Urgent Care Inspection Healthcare Provider PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 354d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 203d
5 CVS 515 515 249d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 200d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 195d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 196d
15 HCA Urgent Care 62 62 210d