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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
248d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 205d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 206d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 184d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 180d
Technician / Field Supervisor
Filtered to Materials (Parts / Procurement) — Show all teams

Attention Queue

Showing 283 of 12,104 open WOs · team: Materials
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01352270 100 178d 2d 178d Needs Action Materials Awaiting Parts Paoli Surgery Center Repair Healthcare Provider P3 Yes
WO-01352272 100 177d 2d 178d Needs Action Materials Awaiting Parts SHIELDS HEALTHCARE GROUP Repair EMS P7 Yes
WO-01352309 100 177d 1d 178d Needs Action Materials Awaiting Parts MOPEC Repair Healthcare Provider P7 Parts Shipping Cust
WO-01352331 100 177d 2d 178d Needs Action Materials Awaiting Parts MOUNT LAUREL ANIMAL HOSPITAL Virtual Tech - Field Repair Animal Health P3 Parts Wrong Yes
WO-01352351 100 177d 1d 178d Needs Action Materials Awaiting Parts Texas Eye Surgery Center Repair Healthcare Provider P7 Yes
WO-01352355 100 177d 1d 178d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01352369 100 177d 2d 178d Needs Action Materials Awaiting Parts Advanced Dermatology and Cosmetic Surgery (ADCS) Virtual Tech - Field Repair Healthcare Provider P3 Parts Shipping Yes
WO-01352374 100 177d 2d 178d Needs Action Materials Awaiting Parts Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01352378 100 177d 2d 178d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01352379 100 178d 2d 178d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01352398 100 177d 1d 178d Needs Action Materials Awaiting Parts HIGI LLC Installation Kiosk PC Yes
WO-01352420 100 178d 1d 178d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01352449 100 177d 1d 178d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Repair/PM Lab/Power PSM —
WO-01352547 100 177d 1d 177d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01352575 100 177d 1d 177d Needs Action Materials Awaiting Parts HIGI LLC Repair Kiosk P4 Parts Backorder Yes
WO-01352581 100 177d 1d 177d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Overhaul Lab/Power PSM Parts Backorder —
WO-01352591 100 177d 0d 177d Needs Action Materials Awaiting Parts PM Pediatrics Urgent Care Depot Healthcare Provider P3 Yes
WO-01352592 100 177d 0d 177d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352595 100 177d 0d 177d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Parts Wrong Yes
WO-01352597 100 177d 0d 177d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352598 100 177d 0d 177d Needs Action Materials Awaiting Parts Wellpath LLC Parts Sale Healthcare Provider PSM Yes
WO-01352601 100 177d 0d 177d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 —
WO-01352604 100 177d 0d 177d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352605 100 177d 0d 177d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider P3 Parts Wrong Yes
WO-01352606 100 177d 0d 177d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352607 100 177d 0d 177d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01352613 100 177d 0d 177d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352623 100 177d 0d 177d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01352625 100 177d 0d 177d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes
WO-01352628 100 177d 0d 177d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01352631 100 177d 0d 177d Needs Action Materials Awaiting Parts - Customer MIDMARK Repair Healthcare Provider P4 —
WO-01352632 100 177d 0d 177d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —
WO-01352637 100 177d 0d 177d Needs Action Materials Awaiting Parts AGILENT TECHNOLOGIES (VPD-FIELD) Preventive Maintenance Lab/Power PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 346d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 182d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 187d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 189d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 202d