Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
254d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 211d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 212d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 199d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 190d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 184d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 187d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01263314 100 229d 221d 499d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01263369 100 421d 195d 499d Needs Action Coordinators Assigned Direct Fairways Support Kiosk PSM —
WO-01263405 100 493d 224d 499d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01263423 100 455d 224d 499d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01263611 100 490d 223d 499d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01263946 100 490d 222d 497d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01264103 100 321d 221d 497d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01265406 100 490d 220d 493d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01265414 100 490d 220d 493d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01265416 100 490d 220d 493d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01265425 100 490d 220d 493d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01265429 100 490d 220d 493d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01266145 100 190d 0d 492d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Yes
WO-01266450 100 490d 218d 492d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01266630 100 486d 218d 491d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01266789 100 490d 217d 490d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01266790 100 490d 217d 490d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01266856 100 398d 191d 490d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01267049 100 189d 79d 489d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Repair Bed Services P5 —
WO-01267515 100 212d 191d 485d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01267517 100 212d 191d 485d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01267519 100 212d 191d 485d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01267639 100 196d 211d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01267649 100 195d 25d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01267658 100 461d 214d 485d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267806 100 461d 213d 484d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267808 100 461d 213d 484d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267810 100 461d 213d 484d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267827 100 461d 213d 484d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267828 100 461d 214d 484d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01267904 100 461d 213d 484d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01268169 100 211d 26d 483d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268170 100 190d 0d 483d Needs Action Billing Ready to Bill Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM Customer Schedule —
WO-01268174 100 209d 24d 483d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268176 100 209d 24d 483d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268177 100 209d 24d 483d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268178 100 209d 24d 483d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268181 100 209d 24d 483d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268182 100 209d 24d 483d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268183 100 209d 24d 483d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268186 100 209d 24d 483d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268190 100 209d 24d 483d Needs Action Coordinators Assigned Rocklin Park Veterinary Hospital Asset Tagging Animal Health PSM —
WO-01268610 100 204d 191d 479d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01268630 100 461d 210d 479d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01268659 100 205d 18d 479d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268660 100 205d 18d 479d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268661 100 205d 18d 479d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268662 100 205d 18d 479d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268667 100 203d 189d 479d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01268668 100 203d 189d 479d Needs Action Holding Ready for Release PHILIPS HEALTHCARE Preventive Maintenance FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 352d
2 GE Healthcare FMI 2,737 2,737 202d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 201d
5 CVS 515 515 247d
6 GE HEALTHCARE 489 489 219d
7 Oak Street Health 243 243 198d
8 MIDMARK 187 187 189d
9 AGILENT TECHNOLOGIES (ASP) 173 173 202d
10 AGILENT TECHNOLOGIES (VPD) 153 153 216d
11 TEXAS MEDICAL SCREENING 144 144 193d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 345d
13 Conviva Care Solutions (Humana) 99 99 196d
14 Modern Animal Hospital 63 63 194d
15 HCA Urgent Care 62 62 209d