Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
253d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 210d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 211d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 198d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 189d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 183d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 186d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01269361 100 211d 33d 476d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01269368 100 204d 52d 476d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01269372 100 204d 52d 476d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01269378 100 204d 45d 476d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01269527 100 460d 208d 476d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01269532 100 460d 208d 476d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01269789 100 460d 207d 475d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01269791 100 460d 207d 475d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01270013 100 190d 116d 474d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PSM —
WO-01270043 100 215d 21d 474d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE FCO FCO PC —
WO-01270498 100 440d 205d 471d Needs Action Dispatch Logistics HIGI LLC Removal Kiosk PC —
WO-01270745 100 460d 204d 470d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM Parts Backorder —
WO-01271101 100 209d — 469d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC —
WO-01271302 100 371d 202d 468d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01271303 100 371d 202d 468d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01271568 100 460d 201d 467d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01271601 100 266d 198d 467d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE FCO FCO PC —
WO-01271651 100 462d — 464d Needs Action Holding On Hold OLYMPIC VETERINARY Repair Animal Health P3 —
WO-01271653 100 189d 0d 464d Needs Action Billing Ready to Bill Oak Street Health SWAPOUT Healthcare Provider PC Parts Wrong Yes
WO-01271693 100 227d 83d 464d Needs Action Coordinators Assigned PHILIPS HEALTHCARE FCO FCO PC —
WO-01271745 100 460d 200d 464d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01271788 100 460d 200d 464d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01271826 100 463d — 464d Needs Action Holding On Hold TEXAS MEDICAL SCREENING Preventive Maintenance Kiosk PSM —
WO-01271978 100 456d 199d 463d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01271982 100 456d 199d 463d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01272296 100 188d 79d 462d Needs Action Coordinators Ready for Scheduling GE HEALTHCARE Repair Bed Services P5 —
WO-01272441 100 460d 197d 462d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01272539 100 371d 196d 461d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01272540 100 371d 196d 461d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01272548 100 371d 196d 461d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01272549 100 371d 196d 461d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI Installation FCO PC —
WO-01273113 100 457d 196d 461d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01273170 100 257d — 460d Needs Action Holding On Hold PHILIPS HEALTHCARE FCO FCO PC Parts Wrong —
WO-01273186 100 460d 196d 460d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01273188 100 460d 196d 460d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01274314 100 440d 194d 456d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01274773 100 272d — 455d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274780 100 272d — 455d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274782 100 272d — 455d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274783 100 272d — 455d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274787 100 272d 121d 455d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01274790 100 272d 121d 455d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01274795 100 272d 121d 455d Needs Action Coordinators Ready for Scheduling GE Healthcare FMI FCO FCO PC —
WO-01274800 100 272d — 455d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274807 100 272d — 455d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274808 100 272d — 455d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274812 100 272d — 455d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274821 100 272d — 455d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274823 100 272d — 455d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —
WO-01274828 100 272d — 455d Needs Action Holding On Hold GE Healthcare FMI FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 351d
2 GE Healthcare FMI 2,737 2,737 201d
3 HIGI LLC 1,207 1,207 221d
4 GCX Medical 825 825 200d
5 CVS 515 515 246d
6 GE HEALTHCARE 489 489 218d
7 Oak Street Health 243 243 197d
8 MIDMARK 187 187 188d
9 AGILENT TECHNOLOGIES (ASP) 173 173 201d
10 AGILENT TECHNOLOGIES (VPD) 153 153 215d
11 TEXAS MEDICAL SCREENING 144 144 192d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 345d
13 Conviva Care Solutions (Humana) 99 99 195d
14 Modern Animal Hospital 63 63 193d
15 HCA Urgent Care 62 62 208d