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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 265d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 256d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 250d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01327471 100 254d 43d 310d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327474 100 255d 43d 310d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327475 100 293d 43d 310d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327478 100 293d 43d 310d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327485 100 291d 43d 310d Needs Action Holding On Hold HIGI LLC Repair Kiosk P4 —
WO-01327497 100 294d 42d 310d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327501 100 294d 42d 310d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327503 100 294d 42d 310d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327506 100 294d 42d 310d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327510 100 294d 42d 310d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327512 100 294d 42d 310d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327513 100 294d 42d 310d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327515 100 294d 42d 310d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327521 100 294d 42d 310d Needs Action Coordinators Assigned GE Healthcare FMI FCO FCO PC —
WO-01327523 100 254d 0d 310d Needs Action Billing Billing Review ADDICTION CENTER OF BROOME COUNTY Depot Healthcare Provider PSM Parts Shipping Yes
WO-01327529 100 293d 39d 310d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327533 100 293d 39d 310d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327535 100 293d 39d 310d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327537 100 283d 37d 310d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327558 100 250d 42d 308d Needs Action Coordinators Assigned Sono Bello Inspection Healthcare Provider PSM —
WO-01327560 100 265d 43d 308d Needs Action Coordinators Assigned NORA Philadelphia Preventive Maintenance EMS PSM —
WO-01327562 100 255d 9d 308d Needs Action Coordinators Scheduled FMBCNC, LLC Inspection Healthcare Provider PSM —
WO-01327567 100 292d 32d 307d Needs Action Holding On Hold Centurion of Georgia Inspection Healthcare Provider PSM —
WO-01327569 100 270d 0d 307d Needs Action Billing Billing Review THE BREWER COMPANY Repair Healthcare Provider P7 Parts Shipping —
WO-01327571 100 250d 27d 307d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Cust
WO-01327582 100 278d 22d 307d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01327583 100 267d 13d 307d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) EOQ Lab/Power PC —
WO-01327616 100 293d 43d 307d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair Lab/Power PC —
WO-01327631 100 250d 3d 307d Needs Action Coordinators Scheduled WESTERN VETERINARY PARTNERS LLC Virtual Tech - Field Repair Animal Health P3 Yes
WO-01327638 100 299d 43d 307d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01327652 100 267d 13d 307d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327653 100 267d 13d 307d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327654 100 267d 13d 307d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327655 100 267d 13d 307d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327656 100 267d 13d 307d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327657 100 267d 13d 307d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327658 100 267d 13d 307d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327659 100 267d 13d 307d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327660 100 267d 13d 307d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327661 100 267d 13d 307d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327662 100 267d 13d 307d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327663 100 267d 13d 307d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327664 100 267d 13d 307d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327666 100 267d 13d 307d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327667 100 267d 13d 307d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327668 100 267d 13d 307d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01327670 100 278d 22d 307d Needs Action Holding On Hold Sono Bello Inspection Healthcare Provider PSM —
WO-01327673 100 251d 0d 307d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01327676 100 286d 28d 307d Needs Action Holding On Hold NVA Ethos Asset Tagging Animal Health PSM —
WO-01327677 100 255d 4d 307d Needs Action Coordinators Scheduled MVP Mission Veterinary Partners - Laurelton Animal Hospital Removal Healthcare Provider PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 267d
5 CVS 515 515 313d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 264d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 259d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 260d
15 HCA Urgent Care 62 62 275d