Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01337843 100 184d 7d 219d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337850 100 213d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337852 100 213d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337853 100 213d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337854 100 213d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337855 100 213d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337856 100 200d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337857 100 184d 4d 219d Needs Action Coordinators Reschedule GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337858 100 200d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337859 100 200d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337860 100 213d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337861 100 213d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337862 100 184d — 219d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337864 100 204d 14d 219d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337865 100 213d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337866 100 184d — 219d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337867 100 184d — 219d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337868 100 184d — 219d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337869 100 184d — 219d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337870 100 184d — 219d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337871 100 184d 0d 219d Needs Action Billing Billing Review GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337872 100 200d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337873 100 184d 0d 219d Needs Action Billing Billing Review GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337874 100 211d 19d 219d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337876 100 213d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337877 100 213d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337878 100 213d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337879 100 200d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337880 100 200d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337881 100 200d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337882 100 200d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337883 100 193d 24d 219d Needs Action Coordinators Assigned BAY STATE EMS EDUCATORS Preventive Maintenance EMS PSM Weather Yes
WO-01337884 100 217d 24d 219d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337887 100 217d 24d 219d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337888 100 200d 22d 219d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337889 100 200d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337891 100 200d 26d 219d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337892 100 201d 0d 219d Needs Action Billing Billing Review MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01337977 100 191d 24d 218d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337987 100 217d 24d 218d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Parts Wrong —
WO-01337988 100 186d 21d 218d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01337991 100 196d 15d 218d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Backorder —
WO-01337994 100 218d 25d 218d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Customer Schedule —
WO-01337996 100 185d 9d 218d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01338017 100 184d 0d 218d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 Parts Backorder Cust
WO-01338020 100 190d 25d 218d Needs Action Materials Awaiting Parts CHALFONT EMS Repair EMS P7 Parts Wrong Yes
WO-01338021 100 184d 24d 218d Needs Action Coordinators Assigned CHALFONT EMS Repair EMS P7 Parts Wrong Yes
WO-01338022 100 185d 3d 218d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338023 100 190d 25d 218d Needs Action Materials Awaiting Parts CHALFONT EMS Repair EMS P7 Parts Wrong Yes
WO-01338024 100 185d 22d 218d Needs Action Coordinators Assigned Open Cities Health Center Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 202d
3 HIGI LLC 1,207 1,207 222d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 220d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 203d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 346d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 210d