Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 278d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01337843 100 250d 7d 285d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337850 100 279d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337852 100 279d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337853 100 279d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337854 100 279d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337855 100 279d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337856 100 265d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337857 100 250d 4d 285d Needs Action Coordinators Reschedule GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337858 100 265d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337859 100 265d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337860 100 279d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337861 100 279d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337862 100 250d — 285d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337864 100 269d 14d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337865 100 279d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337866 100 250d — 285d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337867 100 250d — 285d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337868 100 250d — 285d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337869 100 250d — 285d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337870 100 250d — 285d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337871 100 250d 0d 285d Needs Action Billing Billing Review GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337872 100 265d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337873 100 250d 0d 285d Needs Action Billing Billing Review GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 Parts Wrong —
WO-01337874 100 277d 19d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337876 100 279d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337877 100 279d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337878 100 279d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337879 100 265d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337880 100 265d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337881 100 265d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337882 100 265d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337883 100 258d 24d 285d Needs Action Coordinators Assigned BAY STATE EMS EDUCATORS Preventive Maintenance EMS PSM Weather Yes
WO-01337884 100 283d 24d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337887 100 283d 24d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337888 100 265d 22d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337889 100 265d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337891 100 265d 26d 285d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337892 100 266d 0d 285d Needs Action Billing Billing Review MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01337977 100 257d 24d 284d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337987 100 283d 24d 284d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Parts Wrong —
WO-01337988 100 252d 21d 284d Needs Action Coordinators Assigned PHILIPS HEALTHCARE Repair FCO PC —
WO-01337991 100 262d 15d 284d Needs Action Field Work Tech On Site AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Backorder —
WO-01337994 100 284d 25d 284d Needs Action Coordinators Assigned AGILENT TECHNOLOGIES (VPD) Repair/PM Lab/Power PSM Customer Schedule —
WO-01337996 100 250d 9d 284d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Parts Shipping Cust
WO-01338017 100 250d 0d 284d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 Parts Backorder Cust
WO-01338020 100 256d 25d 284d Needs Action Materials Awaiting Parts CHALFONT EMS Repair EMS P7 Parts Wrong Yes
WO-01338021 100 250d 24d 284d Needs Action Coordinators Assigned CHALFONT EMS Repair EMS P7 Parts Wrong Yes
WO-01338022 100 250d 3d 284d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01338023 100 256d 25d 284d Needs Action Materials Awaiting Parts CHALFONT EMS Repair EMS P7 Parts Wrong Yes
WO-01338024 100 251d 22d 284d Needs Action Coordinators Assigned Open Cities Health Center Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d