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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
320d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 277d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 278d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 266d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 257d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 251d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 253d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01337422 100 284d 27d 286d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337426 100 257d 6d 286d Needs Action Field Work Incomplete PHILIPS HEALTHCARE Repair FCO PC —
WO-01337455 100 276d 21d 286d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01337458 100 276d 21d 286d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01337459 100 251d 0d 286d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01337462 100 276d 25d 286d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01337463 100 276d 25d 286d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01337467 100 276d 21d 286d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01337471 100 250d 1d 286d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337472 100 259d 8d 286d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Parts Shipping Yes
WO-01337474 100 274d 24d 286d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337475 100 257d 10d 286d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337476 100 271d 24d 286d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337477 100 250d 5d 286d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337479 100 263d 0d 286d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01337481 100 283d 24d 286d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337482 100 283d 24d 286d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337483 100 251d 9d 286d Needs Action Coordinators Scheduled GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 —
WO-01337484 100 271d 24d 286d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337491 100 271d 24d 286d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337492 100 257d 19d 286d Needs Action Materials Awaiting Parts GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337493 100 276d 24d 286d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01337494 100 250d 9d 286d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337496 100 285d 26d 286d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337506 100 257d 6d 286d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337507 100 257d 6d 286d Needs Action Coordinators Reschedule GE HEALTHCARE Repair Bed Services P5 Yes
WO-01337516 100 264d 11d 286d Needs Action Coordinators Scheduled Assurance Health System, LLC Inspection Healthcare Provider PSM —
WO-01337518 100 250d 1d 286d Needs Action Coordinators Assigned Centerville Clinics, Inc. Inspection Healthcare Provider PSM —
WO-01337521 100 257d 6d 286d Needs Action Coordinators Scheduled Centurion of Kansas Inspection Healthcare Provider PSM —
WO-01337523 100 286d 27d 286d Needs Action Coordinators Ready for Scheduling Conviva Care Solutions (Humana) Inspection Healthcare Provider PSM —
WO-01337525 100 286d 27d 286d Needs Action Coordinators Assigned GE HEALTHCARE Evaluation Bed Services P5 —
WO-01337526 100 251d 2d 286d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337527 100 278d 26d 286d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance Bed Services P5 —
WO-01337529 100 257d 6d 286d Needs Action Coordinators Scheduled Centurion of Kansas Inspection Healthcare Provider PSM —
WO-01337532 100 273d 25d 286d Needs Action Coordinators Assigned Crossover Health Management Services Inspection Healthcare Provider PSM —
WO-01337537 100 252d 3d 286d Needs Action Coordinators Scheduled WINDSONG RADIOLOGY SUITE 100 Calibration Healthcare Provider PSM —
WO-01337544 100 250d 1d 286d Needs Action Holding On Hold DR JULIE GAVIN Inspection Healthcare Provider PSM —
WO-01337589 100 251d — 286d Needs Action Holding 07e-Partial Project GRAHAM FIELD MEDICAL Repair Healthcare Provider P7 —
WO-01337591 100 278d 21d 286d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337592 100 251d 2d 286d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01337599 100 272d 17d 286d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01337614 100 269d 0d 286d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01337619 100 269d 0d 286d Needs Action Dispatch L2 Screening GE Healthcare FMI Installation FCO PC —
WO-01337708 100 250d 2d 285d Needs Action Dispatch Entered Stony Brook Medicine Repair Healthcare Provider P3 Vendor Yes
WO-01337709 100 250d 16d 285d Needs Action Materials Awaiting Parts HAMASPIK OF ORANGE COUNTY INC Repair EMS P7 Yes
WO-01337711 100 252d 15d 285d Needs Action Materials Awaiting Parts NVA Ethos Virtual Tech - Field Repair Animal Health P3 Vendor Yes
WO-01337714 100 250d 26d 285d Needs Action Materials Awaiting Parts Crossover Health Management Services Repair Healthcare Provider P3 Parts Wrong Yes
WO-01337721 100 251d 23d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01337723 100 250d 0d 285d Needs Action Billing Invoice Pending AGILENT TECHNOLOGIES (VPD) Overhaul Lab/Power PSM Parts Wrong —
WO-01337729 100 284d 25d 285d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 418d
2 GE Healthcare FMI 2,737 2,737 268d
3 HIGI LLC 1,207 1,207 288d
4 GCX Medical 825 825 268d
5 CVS 515 515 314d
6 GE HEALTHCARE 489 489 286d
7 Oak Street Health 243 243 265d
8 MIDMARK 187 187 255d
9 AGILENT TECHNOLOGIES (ASP) 173 173 269d
10 AGILENT TECHNOLOGIES (VPD) 153 153 282d
11 TEXAS MEDICAL SCREENING 144 144 260d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 412d
13 Conviva Care Solutions (Humana) 99 99 262d
14 Modern Animal Hospital 63 63 261d
15 HCA Urgent Care 62 62 275d