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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 185d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01339992 100 185d 2d 207d Needs Action Coordinators Scheduled CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01339993 100 206d 17d 207d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01339995 100 186d 11d 207d Needs Action Field Work Incomplete SINAI HOSPITAL Repair EMS P7 —
WO-01339999 100 196d 12d 207d Needs Action Field Work Tech Off Site OSWEGO HEALTH Inspection Healthcare Provider PSM —
WO-01340011 100 196d 16d 206d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01340014 100 185d 0d 206d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01340015 100 185d 0d 206d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01340017 100 184d — 206d Needs Action Dispatch L2 Review GE Healthcare FMI Installation FCO PC Parts Shipping —
WO-01340018 100 185d 0d 206d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01340019 100 185d 0d 206d Needs Action Billing Ready to Bill GE Healthcare FMI Installation FCO PC —
WO-01340020 100 203d 14d 206d Needs Action Coordinators Assigned CITY OF TAMARAC FIRE RESCUE Preventive Maintenance EMS PSM —
WO-01340031 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340034 100 185d 2d 206d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Preventive Maintenance FCO PC —
WO-01340036 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340039 100 189d 0d 206d Needs Action Billing Billing Review MIDMARK Delivery Healthcare Provider PC —
WO-01340040 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340044 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340047 100 186d 0d 206d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340052 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340058 100 198d 17d 206d Needs Action Holding On Hold Cornell Scott - Hill Health Center Conneticut Virtual Tech Healthcare Provider PC —
WO-01340062 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340063 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340066 100 194d 0d 206d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340068 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340072 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340073 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340074 100 185d 0d 206d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340075 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340077 100 188d 0d 206d Needs Action Billing Billing Review VILLASPRING Preventive Maintenance Healthcare Provider PSM Parts Wrong —
WO-01340078 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340080 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340081 100 194d 0d 206d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340083 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340087 100 184d 7d 206d Needs Action Coordinators Reschedule Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Backorder —
WO-01340089 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340093 100 189d 15d 206d Needs Action Coordinators Scheduled AGILENT TECHNOLOGIES (ASP) Preventive Maintenance Lab/Power PC —
WO-01340094 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340096 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340097 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340099 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340101 100 185d 17d 206d Needs Action Materials Awaiting Parts Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider PC Yes
WO-01340102 100 194d 11d 206d Needs Action Field Work Tech Off Site Mercy Medical Equipment Company Inspection Installation PC —
WO-01340103 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340104 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340105 100 184d 6d 206d Needs Action Materials Awaiting Parts MIDMARK Repair Healthcare Provider P4 Cust
WO-01340106 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340107 100 202d 13d 206d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340109 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340111 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —
WO-01340112 100 199d 11d 206d Needs Action Holding Ready for Release Accucold Preventive Maintenance Project PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 210d