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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
255d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 212d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 213d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 200d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 191d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 186d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 188d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01340256 100 205d 16d 206d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340257 100 206d 16d 206d Needs Action Coordinators Ready for Scheduling BEVERLY HILLS FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01340258 100 205d 16d 206d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340259 100 205d 16d 206d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340260 100 205d 16d 206d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340261 100 191d 6d 206d Needs Action Coordinators Scheduled MARION TOWNSHIP FIRE DEPARTMENT OH Preventive Maintenance EMS PSM Parts Wrong —
WO-01340262 100 185d 1d 206d Needs Action Coordinators Reschedule ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01340264 100 185d 1d 206d Needs Action Coordinators Assigned THE COOPER HEALTH SYSTEM Preventive Maintenance EMS PSM —
WO-01340265 100 204d 14d 206d Needs Action Coordinators Assigned LITCHFIELD FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01340266 100 198d 10d 206d Needs Action Coordinators Scheduled LEWISBURG FIRE & EMS Preventive Maintenance EMS PSM —
WO-01340267 100 205d 16d 206d Needs Action Holding Ready for Release PHILIPS HEALTHCARE FCO FCO PC —
WO-01340268 100 186d 3d 206d Needs Action Coordinators Assigned BARRINGTON FIRE DEPARTMENT (IL) Preventive Maintenance EMS PSM —
WO-01340270 100 185d 1d 206d Needs Action Coordinators Assigned SNOW HILL VOLUNTEER FIRE COMPANY Preventive Maintenance EMS PSM —
WO-01340271 100 185d 14d 206d Needs Action Coordinators Assigned CHARLESTON FIRE RESCUE Preventive Maintenance EMS PSM —
WO-01340273 100 198d 10d 206d Needs Action Coordinators Assigned GRAYSON COUNTY EMS Preventive Maintenance EMS PSM —
WO-01340275 100 185d — 206d Needs Action Field Work 05-Tech-Off-Site ROBERT WOOD JOHNSON BARNABAS HEALTH Preventive Maintenance EMS PSM —
WO-01340276 100 184d — 206d Needs Action Holding 07e-Partial Project PHILIPS HEALTHCARE Repair FCO PC —
WO-01340277 100 197d 10d 206d Needs Action Coordinators Scheduled FAYETTE COUNTY EMS Preventive Maintenance EMS PSM Parts Wrong —
WO-01340278 100 185d 9d 206d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE Repair FCO PC —
WO-01340282 100 206d 16d 206d Needs Action Coordinators Ready for Scheduling MANHATTAN BEACH FIRE DEPARTMENT Preventive Maintenance EMS PSM —
WO-01340284 100 185d 1d 206d Needs Action Coordinators Assigned DELAWARE VALLEY VETERANS HOME Preventive Maintenance EMS PSM —
WO-01340285 100 205d 16d 206d Needs Action Coordinators Scheduled UNION CITY EMS Preventive Maintenance EMS PSM —
WO-01340287 100 186d 15d 206d Needs Action Coordinators Scheduled RAHWAY FIRST AID SQUAD Preventive Maintenance EMS PSM —
WO-01340291 100 186d 2d 206d Needs Action Coordinators Assigned Pine Run Village Health Center Parts Sale Healthcare Provider PSM Yes
WO-01340294 100 191d 6d 206d Needs Action Coordinators Assigned BRISTOL FIRE EMS Preventive Maintenance EMS PSM —
WO-01340295 100 205d 15d 206d Needs Action Coordinators Assigned GE HEALTHCARE Repair Bed Services P5 —
WO-01340296 100 206d 16d 206d Needs Action Coordinators Ready for Scheduling Milford Regional Physician Group Inspection Healthcare Provider PSM —
WO-01340297 100 185d 2d 206d Needs Action Coordinators Assigned UMMS Ambulatory Care, LLC (DBA UM Urgent Care) Inspection Healthcare Provider PSM —
WO-01340298 100 206d 16d 206d Needs Action Coordinators Ready for Scheduling CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01340299 100 206d 16d 206d Needs Action Coordinators Ready for Scheduling CenterWell (Humana) Inspection Healthcare Provider PSM —
WO-01340301 100 206d 16d 206d Needs Action Coordinators Ready for Scheduling Healthcare Network Inspection Healthcare Provider PSM —
WO-01340302 100 185d 1d 206d Needs Action Coordinators Assigned VALLEY AMBULATORY SURGICAL CENTER Inspection Healthcare Provider PSM —
WO-01340310 100 198d 10d 206d Needs Action Coordinators Scheduled CAMILLUS SLEEP DISORDER Inspection Healthcare Provider PSM —
WO-01340315 100 196d 10d 206d Needs Action Field Work Incomplete Elkhart Clinic Repair Healthcare Provider P3 Customer Schedule —
WO-01340318 100 203d 15d 205d Needs Action Coordinators Scheduled PHILIPS HEALTHCARE CSOL Services Clinical Education PSM —
WO-01340319 100 187d 0d 205d Needs Action Billing Billing Review MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01340320 100 184d 0d 205d Needs Action Materials Awaiting Parts Direct Fairways Installation Kiosk PC —
WO-01340324 100 185d 2d 205d Needs Action Coordinators Reschedule MIDMARK Repair Healthcare Provider P4 Customer Approval Cust
WO-01340338 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340339 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340340 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340341 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340342 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340344 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340345 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340346 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340347 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340348 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340349 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —
WO-01340350 100 202d 13d 205d Needs Action Holding Ready for Release GE Healthcare FMI FCO FCO PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 353d
2 GE Healthcare FMI 2,737 2,737 203d
3 HIGI LLC 1,207 1,207 223d
4 GCX Medical 825 825 202d
5 CVS 515 515 248d
6 GE HEALTHCARE 489 489 221d
7 Oak Street Health 243 243 199d
8 MIDMARK 187 187 190d
9 AGILENT TECHNOLOGIES (ASP) 173 173 204d
10 AGILENT TECHNOLOGIES (VPD) 153 153 217d
11 TEXAS MEDICAL SCREENING 144 144 194d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 347d
13 Conviva Care Solutions (Humana) 99 99 197d
14 Modern Animal Hospital 63 63 195d
15 HCA Urgent Care 62 62 210d